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Retail Operation Manager

RM 5,000 - RM 7,500 / month

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Company Background

Our client offers a range of all-natural health foods such as bird nest etc. They have retail stores nationwide. Currently they are hiring for Retail Operation Manager / Assistant Manager, to be based in Puchong.

Job Descriptions

  • Ensure high level of customer service and operations efficiency.
  • Responsible for day-to-day operations of retail stores.
  • Motivate, evaluate, and retain dynamic sales team and build team spirit.
  • Lead and coach staff towards achieving the sales goals and service standards and through training where required.
  • Ensure sales team follows service standards and store SOPs are always executed on the sales floor.
  • Ensure sales team are well informed about promotional initiatives and execute these initiatives.
  • Compile and analyze sales results, retail KPIs and competitor’s activities on a regular basis.
  • Participate in sales team recruitment and selection.
  • Ensure effective manpower coverage for all retail stores.
  • Optimize duty rosters to ensure full floor coverage, maximizing sales and saving expenses.
  • Handle customers’ complaints, returns, and after sales service escalated from retail stores.
  • Take charge/participate in roadshow and other marketing activities to promote brand.

  • Minimum 5 years of retail experience as a senior position.
  • Strong sense of urgency, highly energetic, results driven and get things done.
  • Keen on people development and has the ability to drive sales performance.
  • Regular store visits are a must. Mobility within Malaysia.
  • Energetic and proactive. A motivating can-do attitude is required.
  • Sales and customer oriented.
  • Able to communicate in Mandarin (read write speak) due to market demand.
  • Basic Salary
  • Commissions
  • 5 working days, office hour