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Customer Service

  • Full Time, onsite
  • Titan Link Interactive Group Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 2,500 - RM 3,500 / month

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  • Excellent communication and language expression skills (Chinese, English).
  • Fluency in Thai or Indonesian is a plus and will be prioritized.
  • A strong passion for gaming, fast typing speed, and prior experience in gaming customer service is preferred.
  • Outgoing personality, quick to respond, with strong expressive skills, high affinity, and exceptional customer service awareness.
  • Strong psychological resilience and stress tolerance, with excellent teamwork abilities and the capability to work efficiently under pressure.
  • A strong interest in mobile games, with at least one active mobile game being played currently.
  • No need for phone calls or face-to-face customer interaction
  • Fresh graduates are encouraged to apply.
  • Previous experience in customer service or related fields (e.g., telemarketing, customer liaison) is preferred but not required.
  • Proficient in basic computer skills, with knowledge of Microsoft Excel and Word, and other office software.
  • Strong communication and interpersonal skills.
  • Ability to multi-task, prioritize effectively, and manage time efficiently in a fast-paced work environment.
  • Responsible for addressing customer issues on the gaming platform, providing answers, suggestions, and assistance, and maintaining a positive relationship between the company and players.
  • Monitor and manage game data, complete daily tasks, promptly respond to customer inquiries, and ensure service quality.
  • Annual leave and sick leave
  • Bonus
  • KWSP ,SOCSO & EIS
  • Medical & Insurance Coverage