
Senior Customer Experience Executive | Setiawalk
RM 3,800 - RM 5,500 / month
Checking job availability...
Original
Simplified
- Customer Relationship Management: Provide outstanding service, build client relationships, handle inquiries, and streamline onboarding.
- Event Support: Manage technical and administrative aspects of online workshops, troubleshoot issues, and coordinate pre- and post-event tasks.
- Administrative Support: Process payments, maintain documentation, track feedback, and assist with marketing efforts.
- Quality Assurance: Monitor service quality, ensure adherence to standards, optimize processes, and contribute to training materials.
- 2+ years in customer service or event coordination, excellent English communication, proficiency with online tools (e.g., Zoom, Microsoft Teams), payment systems, and digital documentation.
- Familier with Excel Functions like formula, Vlookup / Xlookup
- Preferred: Mandarin proficiency, education/training industry experience, familiarity with AI concepts, event management, or CRM systems.
- Technical Skills: G Suite, Microsoft Office, payment processing, and quick adaptability to new tools.
- Soft Skills: Customer-focused, organized, detail-oriented, adaptable, with strong interpersonal and time management skills.
- Basic Salary up to RM 5500
- Trained with multiple AI tools
- EPF, SOSCO, EIS