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Senior Customer Experience Executive | Setiawalk

RM 3,800 - RM 5,500 / month

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  • Customer Relationship Management: Provide outstanding service, build client relationships, handle inquiries, and streamline onboarding.
  • Event Support: Manage technical and administrative aspects of online workshops, troubleshoot issues, and coordinate pre- and post-event tasks.
  • Administrative Support: Process payments, maintain documentation, track feedback, and assist with marketing efforts.
  • Quality Assurance: Monitor service quality, ensure adherence to standards, optimize processes, and contribute to training materials.
  • 2+ years in customer service or event coordination, excellent English communication, proficiency with online tools (e.g., Zoom, Microsoft Teams), payment systems, and digital documentation.
  • Familier with Excel Functions like formula, Vlookup / Xlookup
  • Preferred: Mandarin proficiency, education/training industry experience, familiarity with AI concepts, event management, or CRM systems.
  • Technical Skills: G Suite, Microsoft Office, payment processing, and quick adaptability to new tools.
  • Soft Skills: Customer-focused, organized, detail-oriented, adaptable, with strong interpersonal and time management skills.
  • Basic Salary up to RM 5500
  • Trained with multiple AI tools
  • EPF, SOSCO, EIS