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Admin (Mandarin Speaker)

RM 2,100 - RM 2,500 / month

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Administration & Daily Operations

  • Assist the team with data organization, tracking course registrations, and conversion rates.
  • Monitor the progress of training courses to ensure timely completion of tasks.

Online Course & Student Management

  • Maintain the student database, manage registrations and renewals.
  • Handle student inquiries, registrations, and document organization.
  • Follow up on training feedback and satisfaction surveys.
  • Assist with course scheduling and coordination.

Customer Service

  • Answer phone calls and resolve customer issues.
  • Respond to emails.
  • Reply to customer inquiries on WhatsApp.
  • Handle customer inquiries on social platforms (Facebook Messenger, Facebook comments, Xiaohongshu).
  • Send WhatsApp reminders.
  • Compile FAQs to improve service efficiency.
  • Issue invoices.

Content Support & Community Management

  • Assist in organizing training materials, PowerPoint presentations, and course recordings for upload to the learning platform.
  • Support short video content management, including script organization, scheduling, and data tracking.
  • Monitor community engagement and organize online interactions.

Other Support

  • Handle other ad-hoc tasks assigned by leadership.
  • Support the marketing or sales team with event planning, data organization, etc.
  • Assist with the boss’s schedule, including meeting arrangements, business trips, and live streaming schedules.
  • Carry out other tasks assigned by leadership.
  • Experience in administrative management and customer service is preferred.
  • Strong communication and teamwork skills, able to communicate effectively with students, instructors, and the marketing team.
  • Proficient in Excel, PowerPoint, and Word.
  • Strong sense of responsibility, able to handle multiple tasks efficiently and work under pressure.
  • Positive attitude with a strong willingness to learn and grow.
  • Proficient in listening, writing, and reading in Mandarin .
  • Access to various courses to help you grow and become a better version of yourself.
  • A young and dynamic team (mainly born in the '90s and '00s).
  • A harmonious work environment – listen to music, enjoy snacks.
  • No office politics.
  • Work with outstanding people on meaningful projects.
  • EPF, SOSCO, EIS,
  • 12 days Annual Leave,
  • Medical claims.

Work Environment:

Learn and grow together as a team.

Work Location:

Kepong, Metro Prima.