
Customer Service Agent / Manager (Financial Industry)
RM 4,000 - RM 6,000 / month
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- Efficient Client Support – Respond to client inquiries via hotline, email, and live chat, ensuring timely and accurate resolutions while maintaining professionalism and empathy.
- Complaint Management – Investigate and coordinate with internal teams to resolve customer complaints, escalating critical issues as needed.
- Customer Feedback & Advocacy – Gather and analyze customer feedback, reporting insights to senior management for service and product improvements.
- Customer Satisfaction & Loyalty – Develop strategies to enhance customer relationships, anticipate needs, and offer tailored support.
- Support for Key Account Managers – Create detailed client reports, identify growth opportunities, and monitor client health to prevent churn.
- Ad-hoc Tasks – Assist with special projects and additional duties as assigned to support business objectives.