Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

WFM Real Time Analyst

Salary undisclosed
Checking job availability...
Original
Simplified
Qualifications:
Minimum Skills to Hire:
  • 1-3 years of experience in the same capacity.
  • Strong data analytics and creation of reports.
  • Experience in automating task/reports that are manual to reduce cycle time and defects.
  • Proficient user of Excel and understanding call center statistics a must.
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an advantage.
  • Experience in developing dashboards, and understandable reports and useful visualization.
  • Flexible schedule and excellent attendance record.
  • Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)
Responsibilities:
  • Responsible for real time monitoring, reporting, analysis, tracking, documenting and communicating agent activity on multiple lines of business through phone, chat or email.
  • Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
  • Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate
    procedures.
  • Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
  • Recommend procedural and operational guideline changes to improve communications and operational efficiency.
  • Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.
  • Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company�s financial goals (efficiencies) are met (IMPORTANT).
  • Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
  • Planning and scheduling off-phone events.
  • Maintain confidentiality relative to organizational strategies, objectives, and practices.