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Housekeeping Room Supervisor

Salary undisclosed

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  • Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Cleaning service
  • Linen maintenance
  • Recommended changes to these standards and training needs on an ongoing basis
  • Maintain a current and thorough knowledge of all housekeeping systems
  • Open and close the shift and ensure effective shift hand over
  • Distribution and collection of keys
  • Management of all incoming and outgoing calls
  • Solve employee grievances
  • Perform Room allocations
  • Perform Room inspections
  • Prioritise arrival rooms
  • Liaise with Front Office for guest and hotel requirements
  • Ensure guest valet is processed and delivered in a timely manner
  • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
  • Manage all special requests made by guests
  • Ensure consistency within the department
  • Management of lost property for the hotel
  • Ensure you have complete knowledge of room types, layouts and facilities
  • Manage storage areas
  • Maintain adequate stock levels
  • Complete stock takes as required
  • Maintain stock levels
  • Conducts shift briefings to ensure hotel activities and operational requirements are known

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