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Customer Care Assistant (Frontline) - Eye Specialist Centre - PJ

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • Mutiara Damansara, Malaysia
RM 2,500 - RM 3,500 / month

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Customer Care Assistant - Eye Specialist Centre

6 Months Contract will absorb to permanent based on performance

Salary: RM2500 – RM3500
Working days: Monday – Sunday (5 days working, 2 days off – rotate)
Working hours: Monday – Saturday – 8:30a.m – 6p.m Sunday – 10a.m – 5p.m

Job Responsibilities:-

  • Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
  • Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
  • Perform selective eye test.
  • Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
  • Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
  • Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
  • Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
  • Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.

Other Task/Responsibilities

  • Surgery Coordinator Assistant.
  • OT Assistant.
  • Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
  • Special projects.
  • Other role specific or person specific job assignments.
  • Assist walk in patients & appointment booking

Requirement:

  • SPM, Diploma and Degree holder.
  • Minimum 6 months experience of face to face customer service.
  • Well groomed as per company policy.
  • Fast learner.
  • Able to travel in any mode of transportation.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Mutiara Damansara: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Assistant: 1 year (Required)

Language:

  • English (Required)
  • Bahasa (Required)

Location:

  • Mutiara Damansara (Preferred)

Work Location: In person