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Customer Care Assistant (Frontline) - Eye Specialist Centre - PJ
RM 2,500 - RM 3,500 / month
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Customer Care Assistant - Eye Specialist Centre
6 Months Contract will absorb to permanent based on performance
Salary: RM2500 – RM3500
Working days: Monday – Sunday (5 days working, 2 days off – rotate)
Working hours: Monday – Saturday – 8:30a.m – 6p.m Sunday – 10a.m – 5p.m
Job Responsibilities:-
- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
- Perform selective eye test.
- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
Other Task/Responsibilities
- Surgery Coordinator Assistant.
- OT Assistant.
- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
- Special projects.
- Other role specific or person specific job assignments.
- Assist walk in patients & appointment booking
Requirement:
- SPM, Diploma and Degree holder.
- Minimum 6 months experience of face to face customer service.
- Well groomed as per company policy.
- Fast learner.
- Able to travel in any mode of transportation.
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Professional development
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Mutiara Damansara: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Required)
Experience:
- Customer Care Assistant: 1 year (Required)
Language:
- English (Required)
- Bahasa (Required)
Location:
- Mutiara Damansara (Preferred)
Work Location: In person