IT Support Retail
Job Description:
Generate daily DC Operation Report/issues and compile DCKJ weekly KPI Dashboard
Generate and compile report for any issues that occurs during operations. AD Hoc Reports to provide visibility on DC stocks current situation (Expiry date, OHB and rejection rate) to operation team. DC will plan the operation based on the report provided and compile all the KPI dashboard detail from all department head for weekly meetings.
Monitor DC IT Assets on daily Basis
Perform daily checking on PC, Laptop, RF Scanner, Printers and voice device on daily basis by using IT audit list. Always ensure all the IT Equipment functioning without any issue and provide good support for DC Operation.
Provide IT Support for DC Centralization
Perform support to the DC Operation team and Supply chain team by register the articles and locations setup in WMS. Also perform functions testing like Actual Weight, Average Weight and Flow Thru testing in WMS before release the system to operation.
Ensure all system for DC Fresh Store order successfully on daily basis and store receives goods on time.
Having a good communication between team members and with superior to ensure all DC tasks completed and issues resolved within the timeline
Completed daily tasks with team members to monitor and take care of DC systems (WMS and SAP) and IT Assets and to ensure all functioning well and provide good support to DC operation
Always provide effective solution for DC system and Operation issue by log remedy ticket or escalate to IT HQ to ensure our solution can provide long term support to DC operation.
Requirements:
- Experience in IT support or a similar role.
- Knowledge of computer hardware, software, and networks.
- Familiar with Windows, MacOS, or Linux systems.
- Ability to troubleshoot hardware and software problems.
- Basic understanding of network security and firewalls.
- Good problem-solving skills.
- Able to work well independently and in a team.
- Good communication skills.
- Attention to detail and ability to document tasks.
- Ability to prioritize tasks.
- IT certifications (e.g., CompTIA A+, Network+) are a plus.
Job Type: Full-time
Pay: From RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- IT support: 1 year (Preferred)
Work Location: In person