Epicareer Might not Working Properly
Learn More
M

IT Assistant

  • Full Time, onsite
  • Metronic Engineering Sdn Bhd (Metronic Group)
  • Shah Alam, Malaysia
RM 2,000 - RM 2,000 / month

Checking job availability...

Original
Simplified

RESPONSIBILITIES:

1. Technical Support:

· Provide first-level support to end-users for hardware, software, and network issues.

· Respond to support requests via phone, email, or in-person in a timely manner.

·Troubleshoot and resolve technical problems with computers, printers, and other peripherals.

2. System Maintenance:

· Assist in the installation, configuration, and maintenance of IT equipment, including desktops, laptops, and printers.

· Perform regular updates and maintenance tasks on software applications and operating systems.

3.Network Support:

· Assist in monitoring and maintaining the company's network infrastructure.

· Support network connectivity issues and escalate complex problems to senior IT staff as necessary.

4.User Assistance:

·Provide guidance and training to users on IT-related matters, including software applications and security best practices.

·Assist in creating and maintaining user accounts and permissions.

5.Documentation:

·Maintain accurate records of IT issues and resolutions in the helpdesk ticketing system.

·Document procedures for common tasks and troubleshooting steps.

6.Inventory Management:

·Assist in managing IT inventory, including tracking hardware and software assets.

·Coordinate with vendors for equipment and software purchase, renewal, repairs and replacements.

7.IT Projects:

·Support IT team members in various IT projects, including system upgrades and deployments.

· Assist in testing and implementing new technologies.

8.Instructions from Superiors:

·Follow and execute instructions from superiors and management promptly and accurately.

·Ensure all tasks assigned by management are completed efficiently and to the required standards.

Job Types: Full-time, Permanent

Pay: RM2,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Education:

  • Diploma/Advanced Diploma (Required)

Work Location: In person

Application Deadline: 04/21/2025
Expected Start Date: 04/03/2025