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Floor Supervisor (F&B)
RM 3,000 - RM 3,500 / month
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Job Description
- Supervise and manage a team of servers, bartenders, cooks, and other front- and back-of-house staff.
- Handle customer complaints and concerns, aiming for resolution and customer satisfaction.
- Monitor food and beverage inventory, ensuring timely reordering of stock and minimizing waste.
- Assist in budget planning and control, ensuring that costs stay within the department's financial objectives.
- Assist in the recruitment and onboarding of new staff members.
- Assist with organizing and overseeing special events, banquets, or catering services when needed.
- Help execute marketing and promotional campaigns to increase customer engagement and satisfaction.
- Monitor sales performance and suggest initiatives to increase revenue (e.g., promotions, special events).
- Ensure that checklists, inventory counts, and cash management procedures are followed properly.
- Oversee food preparation and presentation, ensuring consistency and quality.
- Ensure that health and safety standards are followed at all times.
- Maintain cleanliness and organization of dining areas, kitchens, and storage spaces.
- Ensure that the restaurant/venue is operating in compliance with all quality standards and customer expectations.
- Train, motivate, and evaluate staff to ensure high levels of performance and customer service.
- Handle scheduling & timekeeping
- Address and resolve staff performance or behavioral issues as needed.
Job Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree in hospitality or business management preferred.
- Proven experience in the F&B industry, with at least 1-2 years in a supervisory or leadership role.
- Strong knowledge of food and beverage operations, including serving techniques, menu planning, and quality control.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Strong organizational and time-management skills.
- Knowledge of health and safety regulations in the food industry.
- Proficient in POS systems, scheduling software, and Microsoft Office Suite.
- Able to work as a team.
- Must be willing to work on shifts (retail hours) / weekends and public holidays.
- Open for Malaysian citizen only.
Disability type
Not Applicable
About TWO TROPICS SDN BHD
TWO TROPICS SDN. BHD. was incorporated in 2010 as a subsidiary company under HABIB Group. TWO TROPICS SDN. BHD. is in the business of selling of foods and beverages, specialized in establishing coffee houses and cafe such as Peep Coffee and AMP Cafe. The company focuses on coffee products, food, pastries, cakes, retail and providing worldclass costumer services.