Onboarding Analyst - Mandarin - Penang
Salary undisclosed
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Overview:
Qualifications:
Responsibilities:
Responsibilities and Accountabilities
can add value to their business.
- The Onboarding Analyst will be responsible for onboarding new clients, making them ready to use the platform, and supporting them during their first weeks as a user.
Qualifications:
Job Requirements:
- Min 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable and international SaaS company or startup.
- Strong communication skills in Mandarin and English - You can communicate very well on the phone and in writing, with internal and external stakeholders.
- Willing to work on rotating shifts (including weekends)
Responsibilities:
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Onboard customers from the moment they sign-up until their first transaction. Help them go
can add value to their business.
- Make their onboarding experience delightful and make each touchpoint with Aspire a great
- Own the early-lifecycle engagement metrics for startup customers: conversion, engagement,
- Be responsible for ensuring all client records are compliant with Anti-Money Laundering (AML)
- Review the collection and verification of data performed to ensure all KYC records are accurate
- Perform enhanced due diligence on sensitive clients