
Service Advisor
Job Requirement :
· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
· At least 1 year(s) of working experience in the related field is required for this position.
· Customer service experience is an added advantage
· Able to communicate effectively and clearly to customers and the servicing team.
· Able to write effectively and clearly to customers and the servicing team.
Responsibility:
· Greeting customers and helping them determine repairs and relevant costs
· Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
· Answering customer questions about service outcomes and consulting with technicians when necessary
· Informing customers about potential cost savings and warranty protections
· Greeting customers and helping them determine repairs and relevant costs
· Overseeing and managing the service center’s scheduling and workflow
· Informing customers of changes in service or when their vehicle is ready to be picked up
· Scheduling service appointments for existing customers and prospect customers
· Handle calls and inquiries from customers, follow up with customers
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,600.00 - RM3,400.00 per month
Benefits:
- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Expected Salary
- Current Salary
Experience:
- Customer Service: 1 year (Required)
- Service Advisor: 1 year (Required)