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Front Desk Receptionist

RM 2,000 - RM 2,800 / month

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We are looking for an energetic and guest-centric Customer Service and Front Desk Staff member to join our AIRBNB Hospitality Team Member. He or her is role pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors.

Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions.

Tasks & responsibilities:
Customer Support: Respond promptly and professionally to guest inquiries via phone, email, and chat, addressing any questions and providing relevant information about our services and amenities.

Check-In & Check-Out Management: Oversee all guest check-ins and check-outs, ensuring accuracy, efficiency, and a positive experience for each guest.

Operations Scheduling: Develop and manage daily operational schedules to ensure timely task execution and seamless service.

Staff Coordination: Maintain clear and consistent communication with the operations team to ensure guest needs, check-ins, check-outs, and other requests are met accurately and promptly.

Issue Resolution: Address and resolve guest concerns or issues efficiently, ensuring a positive outcome that meets company standards.

Administrative Support: Perform essential administrative duties, including data entry, filing, and document organization, to support the smooth operation of our services.

Bookings & System Management: Regularly update and manage booking platforms and systems to maintain accurate information, ensuring reliability for guests and internal staff.

Hostel Provided for those needed.

Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift
  • Night shift
  • On call
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Front desk: 1 year (Preferred)

Language:

  • English (Required)
  • Bahasa (Required)
  • Mandarin (Preferred)

Location:

  • Kuala Lumpur (Preferred)

Willingness to travel:

  • 100% (Preferred)