
Front Desk Receptionist
We are looking for an energetic and guest-centric Customer Service and Front Desk Staff member to join our AIRBNB Hospitality Team Member. He or her is role pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors.
Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions.
Tasks & responsibilities:
Customer Support: Respond promptly and professionally to guest inquiries via phone, email, and chat, addressing any questions and providing relevant information about our services and amenities.
Check-In & Check-Out Management: Oversee all guest check-ins and check-outs, ensuring accuracy, efficiency, and a positive experience for each guest.
Operations Scheduling: Develop and manage daily operational schedules to ensure timely task execution and seamless service.
Staff Coordination: Maintain clear and consistent communication with the operations team to ensure guest needs, check-ins, check-outs, and other requests are met accurately and promptly.
Issue Resolution: Address and resolve guest concerns or issues efficiently, ensuring a positive outcome that meets company standards.
Administrative Support: Perform essential administrative duties, including data entry, filing, and document organization, to support the smooth operation of our services.
Bookings & System Management: Regularly update and manage booking platforms and systems to maintain accurate information, ensuring reliability for guests and internal staff.
Hostel Provided for those needed.
Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Front desk: 1 year (Preferred)
Language:
- English (Required)
- Bahasa (Required)
- Mandarin (Preferred)
Location:
- Kuala Lumpur (Preferred)
Willingness to travel:
- 100% (Preferred)