DUTY MANAGER (LOCAL ONLY) - ALILA BANGSAR KUALA LUMPUR
Salary undisclosed
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Summary
Job Summary
As a Duty Manager, you will play a pivotal role in overseeing daily front office operations, ensuring a seamless guest experience, and upholding Alila’s commitment to personalized luxury. You will be a key point of contact for VIP guests, oversee service standards, and step in as the senior leader in the absence of higher management.
Key Responsibilities:
- Welcome and assist all VIP guests, ensuring their experience is exceptional.
- Oversee arrivals, departures, and special attention guests, ensuring smooth check-ins and check-outs.
- Monitor and manage room availability, coordinating with reservations for group check-ins and cancellations.
- Assist the Assistant Front Office Manager in developing and refining departmental policies and procedures, ensuring Hyatt brand standards are consistently implemented and upheld.
- Handle guest complaints, service recovery, and special requests with professionalism.
- Supervise night audit procedures and ensure financial transactions, credit adjustments, and rebates are accurately recorded.
- Maintain clear communication with internal teams and external agencies to optimize guest services.
- Ensure the security of room keys, safe deposit boxes, and guest belongings.
- Oversee and maintain the lobby areas (Ground Floor & Level 41), ensuring cleanliness and a welcoming ambiance.
- Act as Chief Warden and First Aid Officer, leading emergency response efforts as needed.
- Support and mentor Front Office team members, ensuring adherence to Hyatt and Alila brand standards.
- Conduct daily briefings, monitor team grooming, and drive upselling opportunities.
- Lead hotel operations in the absence of senior management, ensuring a smooth and efficient guest experience.
Qualifications
Qualifications & Requirements:
- Previous experience working in a Front Office Team as a Team Leader, Supervisor, or Duty Manager within an upmarket or lifestyle hotel environment.
- Excellent time management skills with the ability to multi-task and remain composed under pressure.
- A natural leader with strong coaching, mentoring, and motivational abilities to inspire the team and drive outstanding results.
- Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
- Passion for creating unique and effortless guest experiences.
Join us at Alila Bangsar Kuala Lumpur, where luxury meets contemporary hospitality. If you are a dynamic leader with a guest-centric approach, we invite you to be part of our team!