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Customer Service Executive (ManCan Speaker) | Travel Agency Project | April 2025 intake

RM 4,000 - RM 4,000 / month

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JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • Able to communicate in Mandarin and Cantonese since it will be dealing with Mandarin and Cantonese speakers.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform under a high paced working environment.

JOB DESCRIPTION:

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company’s products.
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Job Types: Full-time, Contract

Pay: Up to RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • English (Required)
  • Mandarin (Required)
  • Cantonese (Required)