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Duty Manager

  • Full Time, onsite
  • Swiss-Garden Hotel Bukit Bintang, Kuala Lumpur
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,000 / month

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Operations Management:

  • Supervise daily operations to ensure efficiency and adherence to company standards.
  • Monitor staff performance and provide guidance as needed.
  • Ensure smooth coordination between different departments.
  • Handle emergencies and resolve operational challenges promptly.

Customer Service:

  • Maintain high customer satisfaction levels by addressing complaints and concerns professionally.
  • Ensure guests receive excellent service and a positive experience.
  • Handle VIP guests and special requests.

Staff Management:

  • Lead and motivate staff to maintain productivity and morale.
  • Conduct briefings and provide necessary training.
  • Assist in shift scheduling and workforce management.

Financial & Administrative Duties:

  • Oversee cash handling and ensure proper financial procedures are followed.
  • Maintain reports on daily activities, incidents, and operational challenges.
  • Assist in budgeting and cost control when necessary.

Health & Safety Compliance:

  • Ensure workplace safety and adherence to company policies.
  • Handle emergency situations, such as fire safety, first aid, or security incidents.

Key Skills & Qualifications:

  • Proven experience in a supervisory or managerial role.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work under pressure in a fast-paced environment.
  • Knowledge of health and safety regulations.

Work Schedule & Environment:

  • Flexible to work shifts, including weekends and holidays.
  • Active role, requiring movement across various areas of the workplace

Job Type: Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Meal provided

Schedule:

  • Day shift

Work Location: In person