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IT Service Technician

RM 2,500 - RM 4,000 / month

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Job Responsibilities:

  • Customer Support: Communicate with customers to identify and resolve technical issues efficiently.
  • Guidance & Troubleshooting: Provide clear instructions to help users troubleshoot and resolve problems.
  • Issue Resolution: Ensure all technical concerns are followed up and resolved to customer satisfaction.
  • Technical Assistance: Diagnose and fix issues related to hardware, software, and networking.
  • Application & System Support: Assist with the deployment and maintenance of new applications and IT systems.
  • Documentation: Maintain records of troubleshooting steps, solutions, and best practices.
  • Case Management: Handle multiple technical support requests, prioritizing based on urgency.
  • Technology Assessment: Test and analyze new technologies to enhance IT support efficiency.
  • Hardware & Software Setup: Install, configure, and maintain IT equipment and software.
  • Network Support: Troubleshoot and resolve LAN, WAN, and connectivity issues.

Job Requirements:

  • Education: Bachelor’s degree in Computer Science, IT, or a related field.
  • Certifications (Preferred): Microsoft (MCSA, MCSE), Linux (LPIC, CompTIA Linux+), or Cisco (CCNA).
  • Experience: At least 2 years in technical or desktop support.
  • Technical Skills: Strong knowledge of Windows, Linux, and macOS operating systems.
  • Tools: Familiarity with remote desktop applications and help desk software (e.g., ServiceNow, Zendesk).
  • Soft Skills: Excellent problem-solving, attention to detail, and customer service skills.
  • Language: Must be fluent in spoken and written English.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • IT support: 2 years (Preferred)
  • Network engineering: 1 year (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person