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Service Management Practitioner (ServiceNow, ITIL)

RM 8,000 - RM 11,000 / month

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Requirements:

  • Basic knowledge of ServiceNow Change Management processes.
  • Familiarity with ServiceNow SPM Demand Management and its role in managing business demand.
  • Understanding of Business Operation Management and the ability to collaborate with teams to streamline processes.
  • Basic experience in ServiceNow ITSM Change Management and Release Management.
  • Knowledge of ServiceNow ITBM Project Portfolio Management (PPM) principles and tools.
  • Strong communication and teamwork skills to work effectively with various stakeholders.
  • Problem-solving ability with an eagerness to learn and improve service management practices.

Preferred Qualifications:

  • Familiarity with ITIL best practices (especially in Change, Release, and Demand Management).
  • Previous experience in using ServiceNow or similar service management platforms is a plus. Key Responsibilities:
  • ServiceNow Change Management: Assist in implementing and managing ServiceNow Change Management processes, ensuring proper handling of change requests, approvals, and documentation.
  • ServiceNow SPM Demand Management: Support Demand Management processes within ServiceNow, helping to prioritize business requests and ensuring that demand is properly managed and tracked.
  • Business Operation Management: Assist in the management of business operations, ensuring processes and activities are aligned with operational goals and objectives.
  • ServiceNow ITSM Change Management: Collaborate with cross-functional teams to ensure smooth execution of changes within ITSM, minimizing disruptions and ensuring service quality.
  • ServiceNow ITSM Release Management: Support the planning, scheduling, and execution of IT service releases, ensuring all aspects of the release process are properly managed in ServiceNow.
  • ServiceNow ITBM Project Portfolio Management (PPM): Assist in the management of projects within ServiceNow, including tracking progress, resource allocation, and ensuring alignment with business objectives.

*Can also apply if you have a valid EP / DP / Spouse VISA*

Interested may share resume at:

Job Type: Contract
Contract length: 12 months

Pay: RM8,000.00 - RM11,000.00 per month

Benefits:

  • Work from home