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Customer Service Executive

RM 5,000 - RM 5,000 / month

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Position : Customer Service Executive

Salary Range : RM 2,500 – RM 5,000

Location : Menara The MET Kuala Lumpur

Job Scope

· Support the customer service team in providing exceptional service across various channels such as chat and email.

· Ensure customer satisfaction by promptly and effectively resolving customer issues to achieve positive outcomes.

· Collaborate with cross-functional teams to address customer concerns, share insights, and contribute to product and service improvements.

· Demonstrate a thorough understanding of the company’s products and services, offering helpful information and guidance to customers to assist them in making informed purchasing decisions and enhancing their overall experience

Requirements

· Bachelor’s degree in business administration, marketing, or a related field.

· Minimum 2-3 years of experience in Customer Service specifically within the e-commerce industry

· Strong understanding of customer service principles, practices, and trends.

· Excellent communication and interpersonal skills.

· Ability to analyse data and use insights to drive continuous improvement.

Job Types: Full-time, Permanent

Pay: Up to RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person