V
Customer Service cum Sales Support Executive
RM 2,000 - RM 3,000 / month
Checking job availability...
Original
Simplified
Job Description:
We are looking for a dedicated and customer-oriented Customer Service cum Sales Support Executive to join our team. This role involves providing customer support for vending machine-related inquiries, assisting in sales operations, and ensuring seamless communication between customers and internal teams. The ideal candidate should possess strong communication skills, problem-solving abilities, and a proactive approach to customer service and sales support.
Job Responsibilities:
Customer Service Support:
- Respond to customer inquiries regarding vending machine issues via phone calls, messages, and emails.
- Provide basic troubleshooting assistance and escalate complex technical issues to the relevant team.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
Sales Support:
- Assist in handling sales inquiries, quotations, and order processing.
- Follow up with existing customers on sales updates and order status.
- Coordinate with internal teams to ensure timely delivery and service execution.
Training & Guidance:
- Conduct video call training sessions to educate customers on vending machine operations and software usage.
- Provide guidance on troubleshooting and best practices to maximize vending machine performance.
Issue Escalation & Reporting:
- Log customer complaints and escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions, resolutions, and follow-ups.
Job Requirements:
- Proficient in English for effective communication with customers.
- Prior experience in customer service or sales support is preferred.
- Strong problem-solving skills and ability to handle customer inquiries professionally.
- Basic knowledge of vending machine operations or willingness to learn.
- Comfortable with video calls and providing remote training.
- Ability to work independently and as part of a team.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Work Location: In person