
Customer Service (Mandarin/Bilingual Support)
RM 3,200 - RM 4,500 / month
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- Provide excellent support to customers through all relevant communication channels.
- Ensure all customer inquiries are resolved in accordance with the company’s processes and procedures.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Stay updated on company procedures and processes.
- Perform any other duties and responsibilities assigned by management, within your role to support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
- Proficient in Traditional Mandarin and Average English (both written and spoken).
- Willingness to work 5 working days with 2 rotational off days
- Candidate possesses at least a SPM or above
- Minimum 1 year of customer service experience (fresh graduates or candidate without Customer Service experience are welcome to apply).
- Excellent communication skills and the ability to handle customer inquiries professionally.
- Ability to multitask and work efficiently in a fast-paced environment.
- Shift Allowance
- KPI Incentive
- EPF SOCSO
- Accessible by public transport (LRT,MRT,KTM)