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Collection Operations Recovery and Field Team Leader

  • Full Time, onsite
  • Mission Consultancy Services Sdn. Bhd.
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Job Responsibilities

  • Manage in-house team of Field Recovery agents to ensure that collection targets are met and activities are done with compliance of regulatory requirements.
  • Take on additional tasks or take part in field visits as and when required.
  • Oversee the recovery and collections activities of the Collections Buckets for DPD 180 to write off and minimize bad debt portfolio.
  • Coordinate and manage the panel of external agencies to allocate accounts and ensure performance targets are met Workout of non-performing loans/ assets through restructuring of debt, and negotiation of settlement with borrowers
  • Manage the performance of the external collection agencies to meet their recovery targets.
  • Liaising with panel lawyers to ascertain the best course of action and pursue any legal action.
  • Ensure all collection internal and external policies are followed.
  • Good understanding and familiarity with legal documentation


JOB REQUIREMENTS:

  • Minimum 3-5 years Previous recovery or field collection services team leader experience managing consumer loan collections
  • Experience in Banking, Telecom or E-commerce collecting customer debt
  • Have Diploma or degree
  • Knowledge of collections regulations and the Fair Debt Collection Act
Job Responsibilities

  • Manage in-house team of Field Recovery agents to ensure that collection targets are met and activities are done with compliance of regulatory requirements.
  • Take on additional tasks or take part in field visits as and when required.
  • Oversee the recovery and collections activities of the Collections Buckets for DPD 180 to write off and minimize bad debt portfolio.
  • Coordinate and manage the panel of external agencies to allocate accounts and ensure performance targets are met Workout of non-performing loans/ assets through restructuring of debt, and negotiation of settlement with borrowers
  • Manage the performance of the external collection agencies to meet their recovery targets.
  • Liaising with panel lawyers to ascertain the best course of action and pursue any legal action.
  • Ensure all collection internal and external policies are followed.
  • Good understanding and familiarity with legal documentation


JOB REQUIREMENTS:

  • Minimum 3-5 years Previous recovery or field collection services team leader experience managing consumer loan collections
  • Experience in Banking, Telecom or E-commerce collecting customer debt
  • Have Diploma or degree
  • Knowledge of collections regulations and the Fair Debt Collection Act