Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Care Officer

Salary undisclosed
Checking job availability...
Original
Simplified

Responsibilities

  1. Respond to customer inquiries via phone and/or email promptly and professionally.
  2. Provide step-by-step assistance to customers on using the company’s EV charging stations and mobile app.
  3. Identify and resolve technical issues with EV chargers including connectivity, hardware malfunctions, and payment processing errors.
  4. Guide customers through basic troubleshooting steps such as resetting chargers, verifying connections and updating software if necessary.
  5. Escalate complex issues to technical teams when necessary, providing clear documentation and details about the problem.
  6. Monitor and analyze performance data from EV chargers to detect trends and recurring issues.
  7. Collaborate with the technical team to solve the issues and troubleshooting of the charger.
  8. Handle and resolve customer complaints effectively while maintaining empathy and professionalism.
  9. Follow up with customers to ensure that the issues are resolved to their satisfaction.
  10. Stay updated on the company’s EV charger models, features, and software updates.
  11. Maintain accurate records of customer interactions, troubleshooting steps, and issues resolutions in the CRM systems.
  12. Generate reports on customer feedback, recurring issues, and charger performance to inform service improvements.

Requirements

  1. Minimum Diploma or Bachelor’s degree
  2. Minimum 2 years of experience in customer service, technical support or troubleshooting roles.
  3. Experience in the EV or renewable energy sector is highly desirable.
  4. Ability to analyze performance data from chargers to identify trends or recurring issues.
  5. Excellent verbal and written communication skills, with the ability to explain technical issues in simple terms.
  6. Quick thinking and resourcefulness to resolve customer issues efficiently.
  7. Capacity to remain calm and professional under pressure.
  8. Proficiency in using CRM tools to document and track customer interactions.
  9. Ability to multitask, prioritize issues and manage time effectively.
  10. Flexibility to work in shifts, including weekends and holidays, if necessary
  11. Familiarity with EV charging infrastructure, renewable energy trends, and troubleshooting tools is one of the advantages.

Responsibilities

  1. Respond to customer inquiries via phone and/or email promptly and professionally.
  2. Provide step-by-step assistance to customers on using the company’s EV charging stations and mobile app.
  3. Identify and resolve technical issues with EV chargers including connectivity, hardware malfunctions, and payment processing errors.
  4. Guide customers through basic troubleshooting steps such as resetting chargers, verifying connections and updating software if necessary.
  5. Escalate complex issues to technical teams when necessary, providing clear documentation and details about the problem.
  6. Monitor and analyze performance data from EV chargers to detect trends and recurring issues.
  7. Collaborate with the technical team to solve the issues and troubleshooting of the charger.
  8. Handle and resolve customer complaints effectively while maintaining empathy and professionalism.
  9. Follow up with customers to ensure that the issues are resolved to their satisfaction.
  10. Stay updated on the company’s EV charger models, features, and software updates.
  11. Maintain accurate records of customer interactions, troubleshooting steps, and issues resolutions in the CRM systems.
  12. Generate reports on customer feedback, recurring issues, and charger performance to inform service improvements.

Requirements

  1. Minimum Diploma or Bachelor’s degree
  2. Minimum 2 years of experience in customer service, technical support or troubleshooting roles.
  3. Experience in the EV or renewable energy sector is highly desirable.
  4. Ability to analyze performance data from chargers to identify trends or recurring issues.
  5. Excellent verbal and written communication skills, with the ability to explain technical issues in simple terms.
  6. Quick thinking and resourcefulness to resolve customer issues efficiently.
  7. Capacity to remain calm and professional under pressure.
  8. Proficiency in using CRM tools to document and track customer interactions.
  9. Ability to multitask, prioritize issues and manage time effectively.
  10. Flexibility to work in shifts, including weekends and holidays, if necessary
  11. Familiarity with EV charging infrastructure, renewable energy trends, and troubleshooting tools is one of the advantages.