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BM Quality Assurance Analyst (QA)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • Data Analysis & Reporting â Generate reports for automated analysis of contact center conversations.
  • Strategic Solutions â Recommend business strategies using best practices and innovative methods.
  • Performance Monitoring â Analyze & audit trainee performance, identifying trends and unusual patterns.
  • Training Needs Assessment â Collaborate with Operations & QA to identify areas for improvement.
  • Findings & Presentations â Deliver high-quality reports & visualizations aligned with project goals.
  • Continuous Improvement â Conduct evaluations to enhance overall effectiveness and efficiency.

Job Requirements

  • Location: Must be willing to relocate to Thailand (Housing Allowance Provided).
  • Experience: Minimum 1 year as a Quality Analyst.
  • Independence: Fast learner, able to work with minimal supervision.
  • Preferred Background: Experience in Trust & Safety and Content Moderation is highly preferred.
  • Language Skills: Fluent in Bahasa Malaysia & English (Mandatory).
  • Reporting: Skilled in project status reports & executive briefings.
  • Communication: Strong presentation & public speaking abilities.
  • Soft Skills: Critical thinking, decision-making, organizational & time management.
  • People Management: Ability to lead & coordinate teams effectively.

Job Benefits

  • Housing Allowance â Provided for relocation.
  • Training Provided â Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage â Health benefits included.
  • EPF, SOCSO & EIS â Full statutory contributions.
  • Additional Perks â Optical allowance, annual leave, medical leave & career growth opportunities.
Job Responsibility

  • Data Analysis & Reporting â Generate reports for automated analysis of contact center conversations.
  • Strategic Solutions â Recommend business strategies using best practices and innovative methods.
  • Performance Monitoring â Analyze & audit trainee performance, identifying trends and unusual patterns.
  • Training Needs Assessment â Collaborate with Operations & QA to identify areas for improvement.
  • Findings & Presentations â Deliver high-quality reports & visualizations aligned with project goals.
  • Continuous Improvement â Conduct evaluations to enhance overall effectiveness and efficiency.

Job Requirements

  • Location: Must be willing to relocate to Thailand (Housing Allowance Provided).
  • Experience: Minimum 1 year as a Quality Analyst.
  • Independence: Fast learner, able to work with minimal supervision.
  • Preferred Background: Experience in Trust & Safety and Content Moderation is highly preferred.
  • Language Skills: Fluent in Bahasa Malaysia & English (Mandatory).
  • Reporting: Skilled in project status reports & executive briefings.
  • Communication: Strong presentation & public speaking abilities.
  • Soft Skills: Critical thinking, decision-making, organizational & time management.
  • People Management: Ability to lead & coordinate teams effectively.

Job Benefits

  • Housing Allowance â Provided for relocation.
  • Training Provided â Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage â Health benefits included.
  • EPF, SOCSO & EIS â Full statutory contributions.
  • Additional Perks â Optical allowance, annual leave, medical leave & career growth opportunities.