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Responsibilities:
- Manage the service performance to customer, ensure that service level is achieved in the line with contract / SLA and deliver outstanding customer service across the location.
- To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
- Service Quality Management
- Ensure quality delivery of services to the service partners.
- Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
- Lead and manage internal delivery teams to establish the Standard Operations Procedures.
Requirement:
- Final year student who’s currently pursuing a bachelor’s degree/ Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
- Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
- Fast learner who is pleasant, patient and self-disciplined.
- Familiar with Microsoft Words, Excel and PowerPoint.
- Excellent writing skills and meticulous.
Responsibilities:
- Manage the service performance to customer, ensure that service level is achieved in the line with contract / SLA and deliver outstanding customer service across the location.
- To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
- Service Quality Management
- Ensure quality delivery of services to the service partners.
- Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
- Lead and manage internal delivery teams to establish the Standard Operations Procedures.
Requirement:
- Final year student who’s currently pursuing a bachelor’s degree/ Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
- Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
- Fast learner who is pleasant, patient and self-disciplined.
- Familiar with Microsoft Words, Excel and PowerPoint.
- Excellent writing skills and meticulous.