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Service Operation Intern

Salary undisclosed

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Responsibilities:

  • Manage the service performance to customer, ensure that service level is achieved in the line with contract / SLA and deliver outstanding customer service across the location.
  • To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
  • Service Quality Management
  • Ensure quality delivery of services to the service partners.
  • Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
  • Lead and manage internal delivery teams to establish the Standard Operations Procedures.

Requirement:

  • Final year student who’s currently pursuing a bachelor’s degree/ Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
  • Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
  • Fast learner who is pleasant, patient and self-disciplined.
  • Familiar with Microsoft Words, Excel and PowerPoint.
  • Excellent writing skills and meticulous.

Responsibilities:

  • Manage the service performance to customer, ensure that service level is achieved in the line with contract / SLA and deliver outstanding customer service across the location.
  • To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
  • Service Quality Management
  • Ensure quality delivery of services to the service partners.
  • Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
  • Lead and manage internal delivery teams to establish the Standard Operations Procedures.

Requirement:

  • Final year student who’s currently pursuing a bachelor’s degree/ Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
  • Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
  • Fast learner who is pleasant, patient and self-disciplined.
  • Familiar with Microsoft Words, Excel and PowerPoint.
  • Excellent writing skills and meticulous.