Technical Product Manager

Location: Kuala Lumpur, Malaysia

Team: Product Department

Role: Technical Product Manager

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, the Product Team is pivotal to our company’s success. We are seeking a detailed-oriented individual that is ready to be part of our technical product team to drive the full spectrum of a software development product lifecycle (SDLC). With your unique blend of business and technical knowledge, you will require to lead and execute our product strategy that solves user challenges and drive revenue growth.

Responsibilities

• Serve as the go-to expert on the product and its technical modules, ensuring a deep understanding of customer needs, business priorities, and system capabilities while advising internal teams, partners, and clients on best practices, integration possibilities, and technical feasibility.
• Lead technical product partnerships and integration initiatives, engaging with third-party vendors, evaluating supplier documentation (APIs, SDKs, and infrastructure), and designing scalable integration solutions.
• Define clear, actionable requirements and feasible solutions, translating complex problems into structured product specifications, ensuring alignment across stakeholders and maintaining clear, open communication.
• Oversee technical solution design and documentation, ensuring that product architecture, system integrations, and feature implementations are well-documented, technically feasible, scalable, and aligned with best practices.
• Conduct market and trends research to stay ahead of competitors, identifying opportunities for innovation and advising on relevant product trends and feature integrations that add value to both the business and customers.
• Prioritize problems and features strategically, balancing customer impact, business goals, and available resources by leveraging data insights, market research, and stakeholder.
• Collaborate with leadership to refine and evolve product strategy, ensuring alignment with business objectives, industry trends, and user needs while proactively identifying potential risks and opportunities.
• Work closely with cross-functional teams (Tech, Marketing, Operations, etc.) to drive execution, ensuring timely and effective delivery of product.
• Continuously analyze data and customer feedback to refine the product experience, measure success, and drive a user-centric, insight-driven approach to decision-making.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field.
• 1+ years of experience as a Product Manager or a technical role in a technical SaaS or fast-growing tech company.
• Good understanding of product management practices, including product discovery, prioritization, and software development processes.
• Experience reading and writing technical documentations, with the ability to evaluate technical documentation and implement feasible and scalable solutions.
• Customer-focused and data-driven mindset, with the ability to gather and use customer insights and data to improve products.
• Strong technical knowledge of how software products are built, allowing smooth collaboration with engineering teams.
• Ability to analyze and interpret technical documentation to design, build, update, and maintain the logic and features behind integration solutions.
• Strong stakeholder management skills, working effectively with teams across Tech, Marketing, and Operations.
• Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech.
• Ability to research markets and competitors, identifying trends and opportunities for the business.
• Problem-solver with an analytical approach, able to make informed decisions and adapt in a fast-moving environment.

Here's what's in for you

• You will become part of an amazing culture with smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your olleague on a FIFA game at the office!
• You'll get to experience a very competitive compensation
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• Flexible working environment and working hours

Location: Kuala Lumpur, Malaysia

Team: Product Department

Role: Technical Product Manager

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, the Product Team is pivotal to our company’s success. We are seeking a detailed-oriented individual that is ready to be part of our technical product team to drive the full spectrum of a software development product lifecycle (SDLC). With your unique blend of business and technical knowledge, you will require to lead and execute our product strategy that solves user challenges and drive revenue growth.

Responsibilities

• Serve as the go-to expert on the product and its technical modules, ensuring a deep understanding of customer needs, business priorities, and system capabilities while advising internal teams, partners, and clients on best practices, integration possibilities, and technical feasibility.
• Lead technical product partnerships and integration initiatives, engaging with third-party vendors, evaluating supplier documentation (APIs, SDKs, and infrastructure), and designing scalable integration solutions.
• Define clear, actionable requirements and feasible solutions, translating complex problems into structured product specifications, ensuring alignment across stakeholders and maintaining clear, open communication.
• Oversee technical solution design and documentation, ensuring that product architecture, system integrations, and feature implementations are well-documented, technically feasible, scalable, and aligned with best practices.
• Conduct market and trends research to stay ahead of competitors, identifying opportunities for innovation and advising on relevant product trends and feature integrations that add value to both the business and customers.
• Prioritize problems and features strategically, balancing customer impact, business goals, and available resources by leveraging data insights, market research, and stakeholder.
• Collaborate with leadership to refine and evolve product strategy, ensuring alignment with business objectives, industry trends, and user needs while proactively identifying potential risks and opportunities.
• Work closely with cross-functional teams (Tech, Marketing, Operations, etc.) to drive execution, ensuring timely and effective delivery of product.
• Continuously analyze data and customer feedback to refine the product experience, measure success, and drive a user-centric, insight-driven approach to decision-making.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field.
• 1+ years of experience as a Product Manager or a technical role in a technical SaaS or fast-growing tech company.
• Good understanding of product management practices, including product discovery, prioritization, and software development processes.
• Experience reading and writing technical documentations, with the ability to evaluate technical documentation and implement feasible and scalable solutions.
• Customer-focused and data-driven mindset, with the ability to gather and use customer insights and data to improve products.
• Strong technical knowledge of how software products are built, allowing smooth collaboration with engineering teams.
• Ability to analyze and interpret technical documentation to design, build, update, and maintain the logic and features behind integration solutions.
• Strong stakeholder management skills, working effectively with teams across Tech, Marketing, and Operations.
• Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech.
• Ability to research markets and competitors, identifying trends and opportunities for the business.
• Problem-solver with an analytical approach, able to make informed decisions and adapt in a fast-moving environment.

Here's what's in for you

• You will become part of an amazing culture with smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your olleague on a FIFA game at the office!
• You'll get to experience a very competitive compensation
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• Flexible working environment and working hours