Customer Success Associate
About Us
ParkIt brings people together. With thousands of users and a presence in every hard place to find parking in KL, our reach is expansive and rapidly growing. Our Customer Success team is dedicated to supporting our users' needs and always working on expanding our market presence. We are looking for a motivated colleague to help us solve people's everyday travel problems. If you are a driven team player with a passion for problem-solving, we want to hear from you! Fresh graduates are encouraged to apply. Salary range RM3000-3300.
Responsibilities
In this role, you will:
- Be the first point of contact for customers and handle customer inquiries
- Build relationships with customers and ensure they are satisfied with the company’s products and services
- Assisting customers with any issues or problems they have
- Providing customer support via phone, email, and live chat
- Expand our market presence
- Provide feedback and contribute to improving internal processes
- Perform administrative tasks
- Any other matters, as and when required, by the Company's management.
Requirements
- Excellent communication skills
- Strong customer service skills
- Organization skills and ability to work independently
- Ability to multitask and handle multiple customer inquiries at once
- Patience and ability to stay calm under pressure
- Problem-solving skills
- Ability to upsell and cross-sell products and services
- Tech-savvy
Additional Benefits
- Start-up experience that you will not gain in a large organization
- End-to-end process and implementation of ParkIt’s key growth drivers
- A diverse and millennial and Gen-Z friendly working culture
- The ability to be flexible with your work time and working from home subject to the Company’s management approval
- Yearly bonus and increments based on KPI performance
About Us
ParkIt brings people together. With thousands of users and a presence in every hard place to find parking in KL, our reach is expansive and rapidly growing. Our Customer Success team is dedicated to supporting our users' needs and always working on expanding our market presence. We are looking for a motivated colleague to help us solve people's everyday travel problems. If you are a driven team player with a passion for problem-solving, we want to hear from you! Fresh graduates are encouraged to apply. Salary range RM3000-3300.
Responsibilities
In this role, you will:
- Be the first point of contact for customers and handle customer inquiries
- Build relationships with customers and ensure they are satisfied with the company’s products and services
- Assisting customers with any issues or problems they have
- Providing customer support via phone, email, and live chat
- Expand our market presence
- Provide feedback and contribute to improving internal processes
- Perform administrative tasks
- Any other matters, as and when required, by the Company's management.
Requirements
- Excellent communication skills
- Strong customer service skills
- Organization skills and ability to work independently
- Ability to multitask and handle multiple customer inquiries at once
- Patience and ability to stay calm under pressure
- Problem-solving skills
- Ability to upsell and cross-sell products and services
- Tech-savvy
Additional Benefits
- Start-up experience that you will not gain in a large organization
- End-to-end process and implementation of ParkIt’s key growth drivers
- A diverse and millennial and Gen-Z friendly working culture
- The ability to be flexible with your work time and working from home subject to the Company’s management approval
- Yearly bonus and increments based on KPI performance