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Customer Service Representative (Entry-level)

Salary undisclosed

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For more roles, kindly reach out to [email protected]

Responsibilities

  • Handle customer inquiries related to tariffs, usage, account status, products, and services.
  • Assist with account management tasks like reconnection requests and self-metering.
  • Resolve billing and metering complaints, ensuring customer satisfaction.
  • Provide expert advice on energy efficiency and product usage.
  • Manage payments, auto-debit setups, and bill forecasting.
  • Monitor customer inquiries and complaints to ensure timely resolutions.
  • Coordinate disconnections, reconnections, and smart meter installations.
  • Offer exceptional service during service-level agreement breaches.

Qualifications

  • Minimum Diploma or equivalent qualification.
  • Minimum 6 months of experience in customer service or call center roles.
  • Experience in utilities or telecommunications is a plus.
  • Excellent communication and interpersonal skills in Bahasa Malaysia and English.
  • Ability to manage high-volume calls and maintain a positive customer experience.
  • Proficiency in MS Office and CRM software.

For more roles, kindly reach out to [email protected]

Responsibilities

  • Handle customer inquiries related to tariffs, usage, account status, products, and services.
  • Assist with account management tasks like reconnection requests and self-metering.
  • Resolve billing and metering complaints, ensuring customer satisfaction.
  • Provide expert advice on energy efficiency and product usage.
  • Manage payments, auto-debit setups, and bill forecasting.
  • Monitor customer inquiries and complaints to ensure timely resolutions.
  • Coordinate disconnections, reconnections, and smart meter installations.
  • Offer exceptional service during service-level agreement breaches.

Qualifications

  • Minimum Diploma or equivalent qualification.
  • Minimum 6 months of experience in customer service or call center roles.
  • Experience in utilities or telecommunications is a plus.
  • Excellent communication and interpersonal skills in Bahasa Malaysia and English.
  • Ability to manage high-volume calls and maintain a positive customer experience.
  • Proficiency in MS Office and CRM software.