Information Technology Application Manager
Salary undisclosed
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Salary : MYR 10,000 per month (max)
- Provide support in assessing and collating requirements for IT projects, budgeting, and resource planning.
- Perform analysis and report findings on impacted systems and dependencies while collaborating with Group Technology (GT) teams to implement IT projects.
- Review IT service requests (ITSR) and Project Initiation Forms (PIF) submitted by Business Entities (BE), consolidating High-Level Solutions (HLS) and High-Level Estimates (HLE) for prioritization.
- Coordinate project deliverables review processes and obtain necessary sign-offs, including Statements of Work (SoW), Technical Design Documents (TDD), Detailed Logical Designs (DLD), Application Architecture Diagrams (AAD), and Unit Test cases.
- Track, monitor, and report the status of IT initiatives, projects, incidents, and follow-up action items to support periodic IT service meetings with BE stakeholders.
- Manage end-to-end project delivery, including scoping, planning, financial and resource management, risk assessment, quality control, execution, deployment, and transition to post-deployment stabilization and Business-As-Usual (BAU) mode.
- Plan and propose resource and budget requirements based on project prioritization, scope, timeline, and dependencies, escalating constraints for necessary support.
- Collaborate cross-functionally within the unit and GT to manage project impacts, interfaces, and interdependencies, ensuring delivery within agreed scope, timeline, quality, and budget.
- Support IT incident and issue resolution, providing Level 2/3 assistance to the Application Support team for production systems during BAU.
- Oversee and execute various system tests, including System Integration Testing (SIT), Regression Testing, and User Acceptance Testing (UAT), within the project timeline.
- Work with vendors for alignment, performance monitoring, and coordination of project deliverables and technical activities.
- Track procurement, delivery, and setup of new infrastructure and configuration of existing environments, such as data centers, networks, and backups.
- Prepare accurate and timely project status reports and operational insights as required by management, business stakeholders, auditors, and regulators.
- Actively contribute to improving operations, processes, and policies for the unit and GT.
- Ensure project compliance with established project management methodologies, processes, standards, and applicable regulatory requirements.
Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
- ITIL Certification preferred.
Relevant Work Experience:
- 8-10 years of experience in IT management, projects, process improvement, change management, or business analysis within service-based organizations, vendors, or financial institutions.
- Experience implementing multiple IT projects in dynamic and complex environments.
- Familiarity with Financial/Transaction Reconciliation systems (optional).
- Experience in multi-disciplinary and regional collaborative environments (optional).
Required Competencies and Skills:
Technical/Functional Skills:
- Experience with Financial/Transaction Reconciliation systems (advantageous).
- Strong understanding of IT Demand Management Practices and Principles.
- Proficiency in Project Management Life Cycle methodologies (Scrum, Agile, Waterfall, etc.) and automated tools.
- Knowledge of End-to-End IT Life Cycle and Project Management (Pipeline, Resource, Demand, Project Delivery, Financials).
- Familiarity with Project Management Quality and Risk Assessment principles and processes.
- Experience with Business Process Management methods and tools.
Non-Technical Skills:
- Attention to detail
- Organizational skills
- Prioritization abilities
- Strong interpersonal and communication skills
- Ability to work independently
- Task-driven and proactive approach
Salary : MYR 10,000 per month (max)
- Provide support in assessing and collating requirements for IT projects, budgeting, and resource planning.
- Perform analysis and report findings on impacted systems and dependencies while collaborating with Group Technology (GT) teams to implement IT projects.
- Review IT service requests (ITSR) and Project Initiation Forms (PIF) submitted by Business Entities (BE), consolidating High-Level Solutions (HLS) and High-Level Estimates (HLE) for prioritization.
- Coordinate project deliverables review processes and obtain necessary sign-offs, including Statements of Work (SoW), Technical Design Documents (TDD), Detailed Logical Designs (DLD), Application Architecture Diagrams (AAD), and Unit Test cases.
- Track, monitor, and report the status of IT initiatives, projects, incidents, and follow-up action items to support periodic IT service meetings with BE stakeholders.
- Manage end-to-end project delivery, including scoping, planning, financial and resource management, risk assessment, quality control, execution, deployment, and transition to post-deployment stabilization and Business-As-Usual (BAU) mode.
- Plan and propose resource and budget requirements based on project prioritization, scope, timeline, and dependencies, escalating constraints for necessary support.
- Collaborate cross-functionally within the unit and GT to manage project impacts, interfaces, and interdependencies, ensuring delivery within agreed scope, timeline, quality, and budget.
- Support IT incident and issue resolution, providing Level 2/3 assistance to the Application Support team for production systems during BAU.
- Oversee and execute various system tests, including System Integration Testing (SIT), Regression Testing, and User Acceptance Testing (UAT), within the project timeline.
- Work with vendors for alignment, performance monitoring, and coordination of project deliverables and technical activities.
- Track procurement, delivery, and setup of new infrastructure and configuration of existing environments, such as data centers, networks, and backups.
- Prepare accurate and timely project status reports and operational insights as required by management, business stakeholders, auditors, and regulators.
- Actively contribute to improving operations, processes, and policies for the unit and GT.
- Ensure project compliance with established project management methodologies, processes, standards, and applicable regulatory requirements.
Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
- ITIL Certification preferred.
Relevant Work Experience:
- 8-10 years of experience in IT management, projects, process improvement, change management, or business analysis within service-based organizations, vendors, or financial institutions.
- Experience implementing multiple IT projects in dynamic and complex environments.
- Familiarity with Financial/Transaction Reconciliation systems (optional).
- Experience in multi-disciplinary and regional collaborative environments (optional).
Required Competencies and Skills:
Technical/Functional Skills:
- Experience with Financial/Transaction Reconciliation systems (advantageous).
- Strong understanding of IT Demand Management Practices and Principles.
- Proficiency in Project Management Life Cycle methodologies (Scrum, Agile, Waterfall, etc.) and automated tools.
- Knowledge of End-to-End IT Life Cycle and Project Management (Pipeline, Resource, Demand, Project Delivery, Financials).
- Familiarity with Project Management Quality and Risk Assessment principles and processes.
- Experience with Business Process Management methods and tools.
Non-Technical Skills:
- Attention to detail
- Organizational skills
- Prioritization abilities
- Strong interpersonal and communication skills
- Ability to work independently
- Task-driven and proactive approach