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Customer Service Specialist

Salary undisclosed

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Job Responsibility

Candidates must be fluent in Mandarin due to business requirements and clientele.

We provide monthly performance incentives.

  • Passionate about providing great customer service to ensure maximum customer satisfaction.
  • Provide guidance and assistance online and product usage.
  • Assist customer inquiry and complaints.
  • Assist in replying to FB messenger, WhatsApp, Telegram, Etc
  • Assist in collection of outstanding payment from customers.
  • Acquire and process thorough knowledge of Company's product and services.
  • Maintain comprehensive records of sales and other activities as required.
  • Any ad-hoc assignment from immediate superior/ Management.

Job Requirements

  • Mandarin Speaker Only due to business requirements and clientele
  • Minimum with SPM/ UEC.
  • Fresh graduate is encouraged to apply.
  • Must be able to work shift, weekend and Public Holiday
  • Morning Shift (WIO) - 08:30am - 05:30pm
  • Afternoon Shift (WFH) - 02:00pm - 11:00pm

Job Benefits

  • Group insurance
  • Hybrid
  • Daily lunch (HQ)
Job Responsibility

Candidates must be fluent in Mandarin due to business requirements and clientele.

We provide monthly performance incentives.

  • Passionate about providing great customer service to ensure maximum customer satisfaction.
  • Provide guidance and assistance online and product usage.
  • Assist customer inquiry and complaints.
  • Assist in replying to FB messenger, WhatsApp, Telegram, Etc
  • Assist in collection of outstanding payment from customers.
  • Acquire and process thorough knowledge of Company's product and services.
  • Maintain comprehensive records of sales and other activities as required.
  • Any ad-hoc assignment from immediate superior/ Management.

Job Requirements

  • Mandarin Speaker Only due to business requirements and clientele
  • Minimum with SPM/ UEC.
  • Fresh graduate is encouraged to apply.
  • Must be able to work shift, weekend and Public Holiday
  • Morning Shift (WIO) - 08:30am - 05:30pm
  • Afternoon Shift (WFH) - 02:00pm - 11:00pm

Job Benefits

  • Group insurance
  • Hybrid
  • Daily lunch (HQ)