Manager, Integrity Verification & Complaints

Assessment:

All applicants are invited to complete the assessment. Completing this assessment will allow you to distinguish yourself from other applicants. This would give all candidates an equal opportunity to shine.

Kindly copy and paste the link below into another tab to access the assessment: Employment Assessment: VP level

Job Purpose & Overview:

Lead and implement the strategic management of integrity violations and complaints within the organisation, whilst ensuring robust detection, verification, and management processes are in place, by leveraging and coordinating with relevant law enforcement agencies and internal departments to uphold ethical standards and integrity throughout the organization.

Key Accountabilities:

Detection & Verification (D&V) Management

• Develop and implement strategies for detecting and verifying violations of integrity, code of conduct, and ethics.
• Lead the verification of information and intelligence action on whistleblowing, corruption, abuse of power, and malpractice, ensuring compliance with the Anti-Corruption Commission Act (Amendment) 2018 and other relevant regulations.
• Oversee the preparation of comprehensive verifications reports, including recommendations for submission to management, committee(s), internal disciplinary units, and/or relevant law enforcement agencies to uphold the integrity standards.

Integrity Complaint Management

• Lead the design and implementation of Complaints Management System (manual/Online) through collaboration with the Information Technology (IT) counterparts and other relevant divisions, ensuring it meets strategic goals and operational needs. Establish protocols for the receipt, evaluation, and filtering of complaints related to criminal misconduct and violations of the agency's code of conduct and ethics
• Manage, review and prepare the complaints received for deliberation in the established committee(s) based on MACC's and internal guidelines/policies to decide necessary actions, such as verification by Detection & Verification (D&V), internal disciplinary action, or referral to enforcement agencies
• Guarantee the protection of complainant by referring the complainant to relevant enforcement agency specified under the Whistleblower Protection Act 2010 (Act 711)

Management of Internal Committees and Boards

• Lead and manage the Information Evaluation Commitee or similar committee to ensure thorough assessment and strategic decision-making regarding complaints and integrity violations. This includes setting agendas, facilitating discussions, and ensuring decisions are documented and acted upon.
• Provide strategic recommendations to the board based on verification findings and trends analysis, and coordinate with the Disciplinary Board or similar committee to expedite proceedings, ensuring all relevant information, statements, and supporting documents are presented comprehensively.
• Engage with various internal committees to foster a culture of integrity across the agency, which involves regular briefings, training sessions on ethical conduct, and developing strategies to mitigate potential risks identified through complaints and verifications.

Stakeholder Coordination and Reporting

• Act as the primary liaison with law enforcement agencies, such as the Royal Malaysia Police, MACC, Immigration Department Malaysia, Royal Customs Department Malaysia, and Internal Revenue Board, for matters related to integrity violations and complaints.
• Develop and provide monthly and strategic reports to the relevant enforcement agencies on complaint trends/categories and if any, with insights and recommendations for policy and procedural improvements.

Monitoring, Tracking and Reporting on Integrity Improvement

• Develop and conduct analysis of systemic weaknesses and vulnerabilities identified through complaints and verification processes to come out with strategic insights and recommendations for improvement on integrity related areas.
• Develop and implement strategic action plans to address identified risks and enhance the integrity framework, by collaborating with Integrity Reinforcement, relevant divisions and external bodies as necessary.
• Prepare and present reports on complaints' progress update, tracking progress and impact to ensure that the complaints are well-addressed and relevant integrity improvement can be upheld to minimise or avoid similar incidents.
• Provide input for the HRD Corp Anti-Corruption Plan based on the day-to-day findings and discoveries, compliance checks, audit findings, risk assessments, corruption risk management, and corruption threats.

Educational Qualification & Relevant Experience (skills & knowledge):

• Bachelor's degree in Law, Criminology, Public Administration, or a related field.
• Certification from Malaysia Anti-Corruption Academy (MACA) is highly desirable; specifically, the Certified Integrity Officer (CeIO) Programme.
• Any relevant certifications o Professional Integrity Programme.
• Minimum of 10 years of experience in integrity verification, complaints management, or a related area.
• In-depth knowledge of the Anti-Corruption Commission Act (Amendment) 2018 and other relevant laws and regulations.
• Excellent service performance record and no disciplinary actions.
• Strong analytical, investigate, and report-writing skills.
• Excellent communication and interpersonal skills.
• Proven ability to lead and manage a team effectively.
• High level of integrity and ethical conduct.
• Must demonstrate financial stability to ensure impartiality and independence in the role.
• Must agree and pass the integrity vetting process by the MACC.
• Willing to work at Damansara Heights.

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review each application.

Assessment:

All applicants are invited to complete the assessment. Completing this assessment will allow you to distinguish yourself from other applicants. This would give all candidates an equal opportunity to shine.

Kindly copy and paste the link below into another tab to access the assessment: Employment Assessment: VP level

Job Purpose & Overview:

Lead and implement the strategic management of integrity violations and complaints within the organisation, whilst ensuring robust detection, verification, and management processes are in place, by leveraging and coordinating with relevant law enforcement agencies and internal departments to uphold ethical standards and integrity throughout the organization.

Key Accountabilities:

Detection & Verification (D&V) Management

• Develop and implement strategies for detecting and verifying violations of integrity, code of conduct, and ethics.
• Lead the verification of information and intelligence action on whistleblowing, corruption, abuse of power, and malpractice, ensuring compliance with the Anti-Corruption Commission Act (Amendment) 2018 and other relevant regulations.
• Oversee the preparation of comprehensive verifications reports, including recommendations for submission to management, committee(s), internal disciplinary units, and/or relevant law enforcement agencies to uphold the integrity standards.

Integrity Complaint Management

• Lead the design and implementation of Complaints Management System (manual/Online) through collaboration with the Information Technology (IT) counterparts and other relevant divisions, ensuring it meets strategic goals and operational needs. Establish protocols for the receipt, evaluation, and filtering of complaints related to criminal misconduct and violations of the agency's code of conduct and ethics
• Manage, review and prepare the complaints received for deliberation in the established committee(s) based on MACC's and internal guidelines/policies to decide necessary actions, such as verification by Detection & Verification (D&V), internal disciplinary action, or referral to enforcement agencies
• Guarantee the protection of complainant by referring the complainant to relevant enforcement agency specified under the Whistleblower Protection Act 2010 (Act 711)

Management of Internal Committees and Boards

• Lead and manage the Information Evaluation Commitee or similar committee to ensure thorough assessment and strategic decision-making regarding complaints and integrity violations. This includes setting agendas, facilitating discussions, and ensuring decisions are documented and acted upon.
• Provide strategic recommendations to the board based on verification findings and trends analysis, and coordinate with the Disciplinary Board or similar committee to expedite proceedings, ensuring all relevant information, statements, and supporting documents are presented comprehensively.
• Engage with various internal committees to foster a culture of integrity across the agency, which involves regular briefings, training sessions on ethical conduct, and developing strategies to mitigate potential risks identified through complaints and verifications.

Stakeholder Coordination and Reporting

• Act as the primary liaison with law enforcement agencies, such as the Royal Malaysia Police, MACC, Immigration Department Malaysia, Royal Customs Department Malaysia, and Internal Revenue Board, for matters related to integrity violations and complaints.
• Develop and provide monthly and strategic reports to the relevant enforcement agencies on complaint trends/categories and if any, with insights and recommendations for policy and procedural improvements.

Monitoring, Tracking and Reporting on Integrity Improvement

• Develop and conduct analysis of systemic weaknesses and vulnerabilities identified through complaints and verification processes to come out with strategic insights and recommendations for improvement on integrity related areas.
• Develop and implement strategic action plans to address identified risks and enhance the integrity framework, by collaborating with Integrity Reinforcement, relevant divisions and external bodies as necessary.
• Prepare and present reports on complaints' progress update, tracking progress and impact to ensure that the complaints are well-addressed and relevant integrity improvement can be upheld to minimise or avoid similar incidents.
• Provide input for the HRD Corp Anti-Corruption Plan based on the day-to-day findings and discoveries, compliance checks, audit findings, risk assessments, corruption risk management, and corruption threats.

Educational Qualification & Relevant Experience (skills & knowledge):

• Bachelor's degree in Law, Criminology, Public Administration, or a related field.
• Certification from Malaysia Anti-Corruption Academy (MACA) is highly desirable; specifically, the Certified Integrity Officer (CeIO) Programme.
• Any relevant certifications o Professional Integrity Programme.
• Minimum of 10 years of experience in integrity verification, complaints management, or a related area.
• In-depth knowledge of the Anti-Corruption Commission Act (Amendment) 2018 and other relevant laws and regulations.
• Excellent service performance record and no disciplinary actions.
• Strong analytical, investigate, and report-writing skills.
• Excellent communication and interpersonal skills.
• Proven ability to lead and manage a team effectively.
• High level of integrity and ethical conduct.
• Must demonstrate financial stability to ensure impartiality and independence in the role.
• Must agree and pass the integrity vetting process by the MACC.
• Willing to work at Damansara Heights.

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review each application.