Checking job availability...
Original
Simplified
Role Overview
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.
Key Responsibilities
Qualifications
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.
Key Responsibilities
- Handle inquiries from customers related to marketing campaigns, promotions, and events through various channels (email, phone, social media, etc.).
- Gather customer insights and feedback on campaigns, advertisements, and promotions, and relay them to the marketing team for improvement.
- Assist in the implementation and execution of marketing initiatives, ensuring customer-facing materials are accurate and timely.
- Maintain and update customer information in the CRM system, ensuring data accuracy and segmentation for marketing efforts.
- Address and resolve customer complaints related to promotional activities in a professional and timely manner.
- Collaborate with the marketing team to create FAQs, email templates, and other customer-facing materials for campaigns.
Qualifications
- Diploma / Degree in Marketing, Communications, or a related field.
- Proven experience in customer service, preferably in a marketing-related role.
- Good communication skills in English; Mandarin is a plus.
- Fresh graduates are welcome to apply.
- Adaptable and enjoy working in past paced environment.
- Familiarity with CRM tools and marketing automation platforms is a plus.
- Excellent problem-solving and multitasking abilities.
- Proficient in MS Office and social media management tools.
Role Overview
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.
Key Responsibilities
Qualifications
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.
Key Responsibilities
- Handle inquiries from customers related to marketing campaigns, promotions, and events through various channels (email, phone, social media, etc.).
- Gather customer insights and feedback on campaigns, advertisements, and promotions, and relay them to the marketing team for improvement.
- Assist in the implementation and execution of marketing initiatives, ensuring customer-facing materials are accurate and timely.
- Maintain and update customer information in the CRM system, ensuring data accuracy and segmentation for marketing efforts.
- Address and resolve customer complaints related to promotional activities in a professional and timely manner.
- Collaborate with the marketing team to create FAQs, email templates, and other customer-facing materials for campaigns.
Qualifications
- Diploma / Degree in Marketing, Communications, or a related field.
- Proven experience in customer service, preferably in a marketing-related role.
- Good communication skills in English; Mandarin is a plus.
- Fresh graduates are welcome to apply.
- Adaptable and enjoy working in past paced environment.
- Familiarity with CRM tools and marketing automation platforms is a plus.
- Excellent problem-solving and multitasking abilities.
- Proficient in MS Office and social media management tools.