General Manager
Position Overview
This role offers the unique opportunity to build overseas customer service subsidiaries from the ground up, recruit and manage teams, and create the best global customer service system in the gaming industry. With fast-paced, challenging projects, you’ll gain valuable learning and growth opportunities, along with international team management experience. You’ll have the chance to explore innovative customer service concepts tailored to the global user base and needs of the gaming world. Additionally, the position allows for extensive collaboration with game development and operations teams, offering deep insights into the gaming industry and its products.
Key Responsibilities
- Based on business needs, establish and manage overseas customer service subsidiaries, build a customer service subsidiary culture, and create a positive service atmosphere and talent development mechanism.
- Support customer service supervisors for various game projects, providing excellent frontline customer service support for the company's global customer service system.
- Continuously iterate workflows and standards, establish a data framework and monitoring system, track key performance indicators (KPIs), proactively identify and solve problems, and provide a great customer service experience for players.
- Listen to user feedback, build a bridge between users and products, and help the R&D department optimize products to enhance user experience.
Job Requirements
- More than 5 years of customer service management experience, with team building and management experience, managing multinational teams of over 50 people.
- Strong customer-centric mindset, sensitive to customer needs, focused on customer experience, and willing to innovate and try new service models.
- Entrepreneurial experience, BPO work experience, and large-scale customer service team building experience are preferred.
- Experience in the internet or gaming industry is preferred, with a preference for SLG game enthusiasts.
- Self-driven, eager to learn and take on challenges, with a strong results-oriented mindset.
- Good proficiency in both Chinese and English, capable of using both as working languages
Position Overview
This role offers the unique opportunity to build overseas customer service subsidiaries from the ground up, recruit and manage teams, and create the best global customer service system in the gaming industry. With fast-paced, challenging projects, you’ll gain valuable learning and growth opportunities, along with international team management experience. You’ll have the chance to explore innovative customer service concepts tailored to the global user base and needs of the gaming world. Additionally, the position allows for extensive collaboration with game development and operations teams, offering deep insights into the gaming industry and its products.
Key Responsibilities
- Based on business needs, establish and manage overseas customer service subsidiaries, build a customer service subsidiary culture, and create a positive service atmosphere and talent development mechanism.
- Support customer service supervisors for various game projects, providing excellent frontline customer service support for the company's global customer service system.
- Continuously iterate workflows and standards, establish a data framework and monitoring system, track key performance indicators (KPIs), proactively identify and solve problems, and provide a great customer service experience for players.
- Listen to user feedback, build a bridge between users and products, and help the R&D department optimize products to enhance user experience.
Job Requirements
- More than 5 years of customer service management experience, with team building and management experience, managing multinational teams of over 50 people.
- Strong customer-centric mindset, sensitive to customer needs, focused on customer experience, and willing to innovate and try new service models.
- Entrepreneurial experience, BPO work experience, and large-scale customer service team building experience are preferred.
- Experience in the internet or gaming industry is preferred, with a preference for SLG game enthusiasts.
- Self-driven, eager to learn and take on challenges, with a strong results-oriented mindset.
- Good proficiency in both Chinese and English, capable of using both as working languages