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Responsibilities
- Provide first-line support to in-house users by resolving application-related issues promptly and efficiently.
- Troubleshoot hardware/software problems, identify root causes and implement solutions.
- Monitor and respond to support requests via phone, ticketing system, or backup system.
- Ensure all support requests are logged, tracked, and properly documented.
- Collaborate with cross-functional teams to diagnose and resolve technical issues.
- Perform system analysis to identify recurring problems and recommend long-term solutions.
- Identify and document hardware/software defects, and liaise with developers for resolution.
- Implement software updates, and enhancements while ensuring minimal disruption to end-users.
- Conduct training sessions for end-users to promote efficient utilization of software applications.
- Create and update user guides, knowledge base articles, and FAQs to assist users in resolving common issues.
Required Skills
- Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
- 1 Year experience and above candidates are encouraged and welcome to apply.
- Experience in one or more of the following:
- Applications: Wrike (Project management tools) or any related application.
- Microsoft Office 365 application: Excel, Word, PowerPoint, OneDrive, SharePoint
- Windows Server and Veeam Backup
- Required language(s): English, Malay, Mandarin.
- Good interpersonal and communication skills.
- Systematic and positive problem-solving approach.
- Strong planning, Initiative, and ability to work independently.
Responsibilities
- Provide first-line support to in-house users by resolving application-related issues promptly and efficiently.
- Troubleshoot hardware/software problems, identify root causes and implement solutions.
- Monitor and respond to support requests via phone, ticketing system, or backup system.
- Ensure all support requests are logged, tracked, and properly documented.
- Collaborate with cross-functional teams to diagnose and resolve technical issues.
- Perform system analysis to identify recurring problems and recommend long-term solutions.
- Identify and document hardware/software defects, and liaise with developers for resolution.
- Implement software updates, and enhancements while ensuring minimal disruption to end-users.
- Conduct training sessions for end-users to promote efficient utilization of software applications.
- Create and update user guides, knowledge base articles, and FAQs to assist users in resolving common issues.
Required Skills
- Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
- 1 Year experience and above candidates are encouraged and welcome to apply.
- Experience in one or more of the following:
- Applications: Wrike (Project management tools) or any related application.
- Microsoft Office 365 application: Excel, Word, PowerPoint, OneDrive, SharePoint
- Windows Server and Veeam Backup
- Required language(s): English, Malay, Mandarin.
- Good interpersonal and communication skills.
- Systematic and positive problem-solving approach.
- Strong planning, Initiative, and ability to work independently.