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IT Engineer

Salary undisclosed

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Responsibilities

  • Provide first-line support to in-house users by resolving application-related issues promptly and efficiently.
  • Troubleshoot hardware/software problems, identify root causes and implement solutions.
  • Monitor and respond to support requests via phone, ticketing system, or backup system.
  • Ensure all support requests are logged, tracked, and properly documented.
  • Collaborate with cross-functional teams to diagnose and resolve technical issues.
  • Perform system analysis to identify recurring problems and recommend long-term solutions.
  • Identify and document hardware/software defects, and liaise with developers for resolution.
  • Implement software updates, and enhancements while ensuring minimal disruption to end-users.
  • Conduct training sessions for end-users to promote efficient utilization of software applications.
  • Create and update user guides, knowledge base articles, and FAQs to assist users in resolving common issues.

Required Skills

  • Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
  • 1 Year experience and above candidates are encouraged and welcome to apply.
  • Experience in one or more of the following:
  • Applications: Wrike (Project management tools) or any related application.
  • Microsoft Office 365 application: Excel, Word, PowerPoint, OneDrive, SharePoint
  • Windows Server and Veeam Backup
  • Required language(s): English, Malay, Mandarin.
  • Good interpersonal and communication skills.
  • Systematic and positive problem-solving approach.
  • Strong planning, Initiative, and ability to work independently.

Responsibilities

  • Provide first-line support to in-house users by resolving application-related issues promptly and efficiently.
  • Troubleshoot hardware/software problems, identify root causes and implement solutions.
  • Monitor and respond to support requests via phone, ticketing system, or backup system.
  • Ensure all support requests are logged, tracked, and properly documented.
  • Collaborate with cross-functional teams to diagnose and resolve technical issues.
  • Perform system analysis to identify recurring problems and recommend long-term solutions.
  • Identify and document hardware/software defects, and liaise with developers for resolution.
  • Implement software updates, and enhancements while ensuring minimal disruption to end-users.
  • Conduct training sessions for end-users to promote efficient utilization of software applications.
  • Create and update user guides, knowledge base articles, and FAQs to assist users in resolving common issues.

Required Skills

  • Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
  • 1 Year experience and above candidates are encouraged and welcome to apply.
  • Experience in one or more of the following:
  • Applications: Wrike (Project management tools) or any related application.
  • Microsoft Office 365 application: Excel, Word, PowerPoint, OneDrive, SharePoint
  • Windows Server and Veeam Backup
  • Required language(s): English, Malay, Mandarin.
  • Good interpersonal and communication skills.
  • Systematic and positive problem-solving approach.
  • Strong planning, Initiative, and ability to work independently.