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Duty Manager

RM 2,700 - RM 4,000 / month

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Property Management

  • Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.
  • Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest-ready.
  • Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

Guest Relations

  • Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.
  • Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
  • Hospitality Services: Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services like airport transfers.

Marketing, Guest Satisfaction and Reviews

  • Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilizing various marketing channels and promotions to increase property visibility and booking rates.
  • Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
  • Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

Financial Management, Technology and Systems Management

  • Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
  • Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

Compliance and Regulations

  • Permits, Licenses and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

Human Resource and Standard Operating Procedures

  • Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labours with the necessary skill, knowledge and ability to run the building accommodation as per required by the company..

Crisis Management

  • Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.