Customer Service Executive (Mandarin Speaker)
Salary undisclosed
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Job Responsibility
- Handle customer inquiries via WhatsApp, calls, emails, and Live Chat.
- Provide excellent service and support to valued customers.
- Maintain product, service, and policy knowledge to offer accurate information.
- Stay updated on new offerings to upsell and cross-sell effectively.
- Update clients on order progress and shipment arrivals.
- Monitor clearance and ensure timely deliveries.
- Prepare customer reports (if needed).
- Gather and analyze customer feedback to improve service.
- Assist in developing customer service policies.
- Build strong customer relationships and ensure satisfaction.
- Keep records of customer interactions and issues.
- Perform other duties as assigned.
- Diploma or higher in any field (customer service background is a plus).
- Proficient in Microsoft Excel.
- Proficient in English and Bahasa Malaysia and must have fluent Mandarin speaking and writing skills.
- Fresh graduates are welcome to apply.
- Career-driven and eager for success.
- Strong communication, multitasking, and people management skills.
- EPF & SOCSO
- Outpatient medical coverage
- Dental & optical benefits
- Birthday leave (during your birthday month)
- Hybrid working model
Job Responsibility
- Handle customer inquiries via WhatsApp, calls, emails, and Live Chat.
- Provide excellent service and support to valued customers.
- Maintain product, service, and policy knowledge to offer accurate information.
- Stay updated on new offerings to upsell and cross-sell effectively.
- Update clients on order progress and shipment arrivals.
- Monitor clearance and ensure timely deliveries.
- Prepare customer reports (if needed).
- Gather and analyze customer feedback to improve service.
- Assist in developing customer service policies.
- Build strong customer relationships and ensure satisfaction.
- Keep records of customer interactions and issues.
- Perform other duties as assigned.
- Diploma or higher in any field (customer service background is a plus).
- Proficient in Microsoft Excel.
- Proficient in English and Bahasa Malaysia and must have fluent Mandarin speaking and writing skills.
- Fresh graduates are welcome to apply.
- Career-driven and eager for success.
- Strong communication, multitasking, and people management skills.
- EPF & SOCSO
- Outpatient medical coverage
- Dental & optical benefits
- Birthday leave (during your birthday month)
- Hybrid working model