Call Center Representative

We're hiring! Join our Contact Center Representative (multiple vacancy), for our established clients based in KL and Selangor area.

• Inbound Customer Service Representative

Key Responsibilities:

• Handle incoming calls from customers, providing exceptional service and resolving inquiries.
• Assist customers with account issues, technical support, and product information.
• Ensure customer satisfaction by addressing concerns with empathy and efficiency.
• Document interactions and track progress through internal systems.
• Collaborate with internal teams to provide effective solutions to customer issues.

Qualifications:

• Previous customer service or call center experience is a plus.
• Strong communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.

• Telecollector

Key Responsibilities:

• Contact customers to follow up on overdue accounts and initiate payment arrangements.
• Negotiate and resolve outstanding debts while maintaining positive customer relations.
• Record and update account statuses, payment plans, and other relevant information in the system.
• Work with internal teams to resolve disputes and ensure timely collections.
• Ensure compliance with all regulations and company policies regarding collections.

Qualifications:

• Experience in debt collection or finance-related roles is preferred.
• Strong negotiation and communication skills.
• Ability to handle sensitive information and maintain professionalism.
• Goal-oriented with the ability to meet performance targets.
• Familiarity with collections software and CRM systems.

• Telesales Consultant

Key Responsibilities:

• Reach out to potential customers through outbound calls to sell products and services.
• Identify customer needs and recommend suitable products to meet those needs.
• Achieve sales targets and contribute to team goals.
• Maintain a deep understanding of the company’s products and services.
• Track leads and update CRM systems with customer information and sales activities.

Qualifications:

• Proven experience in telesales or outbound calling.
• Strong persuasion and negotiation skills.
• Excellent communication and active listening abilities.
• Self-motivated with a results-driven approach.
• Comfortable working with sales targets and metrics.

• Telemarketing Officer

Key Responsibilities:

• Conduct outbound calls to generate leads and market products or services.
• Qualify prospects, gather relevant information, and set appointments for the sales team.
• Provide information to potential customers about company offerings and promotions.
• Maintain and update databases with accurate lead information.
• Support marketing campaigns and follow up with interested prospects.

Qualifications:

• Prior telemarketing experience is a plus.
• Strong communication and interpersonal skills.
• Comfortable working with scripts and handling rejection.
• Goal-oriented and able to work with sales quotas.
• Basic computer skills and experience with CRM systems.

We're hiring! Join our Contact Center Representative (multiple vacancy), for our established clients based in KL and Selangor area.

• Inbound Customer Service Representative

Key Responsibilities:

• Handle incoming calls from customers, providing exceptional service and resolving inquiries.
• Assist customers with account issues, technical support, and product information.
• Ensure customer satisfaction by addressing concerns with empathy and efficiency.
• Document interactions and track progress through internal systems.
• Collaborate with internal teams to provide effective solutions to customer issues.

Qualifications:

• Previous customer service or call center experience is a plus.
• Strong communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.

• Telecollector

Key Responsibilities:

• Contact customers to follow up on overdue accounts and initiate payment arrangements.
• Negotiate and resolve outstanding debts while maintaining positive customer relations.
• Record and update account statuses, payment plans, and other relevant information in the system.
• Work with internal teams to resolve disputes and ensure timely collections.
• Ensure compliance with all regulations and company policies regarding collections.

Qualifications:

• Experience in debt collection or finance-related roles is preferred.
• Strong negotiation and communication skills.
• Ability to handle sensitive information and maintain professionalism.
• Goal-oriented with the ability to meet performance targets.
• Familiarity with collections software and CRM systems.

• Telesales Consultant

Key Responsibilities:

• Reach out to potential customers through outbound calls to sell products and services.
• Identify customer needs and recommend suitable products to meet those needs.
• Achieve sales targets and contribute to team goals.
• Maintain a deep understanding of the company’s products and services.
• Track leads and update CRM systems with customer information and sales activities.

Qualifications:

• Proven experience in telesales or outbound calling.
• Strong persuasion and negotiation skills.
• Excellent communication and active listening abilities.
• Self-motivated with a results-driven approach.
• Comfortable working with sales targets and metrics.

• Telemarketing Officer

Key Responsibilities:

• Conduct outbound calls to generate leads and market products or services.
• Qualify prospects, gather relevant information, and set appointments for the sales team.
• Provide information to potential customers about company offerings and promotions.
• Maintain and update databases with accurate lead information.
• Support marketing campaigns and follow up with interested prospects.

Qualifications:

• Prior telemarketing experience is a plus.
• Strong communication and interpersonal skills.
• Comfortable working with scripts and handling rejection.
• Goal-oriented and able to work with sales quotas.
• Basic computer skills and experience with CRM systems.