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IT Executive provides hands-on technical support to all employees while ensuring the smooth operation of the company's IT hardware, systems and networks.
Tasks & Responsibilites
- Troubleshoot and resolve IT problems to minimize operational downtime.
- Install, configure, and maintain IT hardware and software applications.
- Administer user accounts and permissions.
- Assist in maintaining IT infrastructure including servers and connectivity.
- Track IT equipment allocation and replacements.
- Diagnose and repair hardware issues for desktops, laptops, printers and other peripherals.
- Coordinate with vendors for repairs or replacements when in-house fixes are not feasible.
- Conduct regular IT health check activity as preventive maintenance.
- Support adherence to IT policies, procedures, and guidelines.
- Provide technical guidance to employees on IT tools and best practices.
- Assist in onboarding new employees by setting up IT equipment and providing IT training.
- Assist in introducing and supporting digital tools and solutions for the workplace.
- Support special IT projects, such as system upgrades or migrations.
- Perform ad-hoc duties as assigned by superior or management team.
- Responsible nearshoring support for both Malaysia and Singapore entity.
Skills & Qualifications
- Minimum Degree in Information Technology/ Computer Science, or equivalent
- Minimum 3 years of experience in an IT support or similar role.
- Proficient in Bahasa Malaysia and English (spoken and written)
- Advanced proficiency IT Knowledge and use of IT-systems within the area of responsibility
- ITSM, Active Directory, Qualys, Splunk, Jira, Confluence, Networking tools
- Microsoft Windows platform and Office knowledge
- ITIL Foundation Service and Demand Management
- Strong analytical mindset and problem-solving skills.
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
- Patient and empathetic approach to assisting non-technical users.
- Capable of working closely with cross-functional teams such as IT application teams.
- Experienced in hardware and software troubleshooting.
- Experienced in SAP ERP system is advantageous.
- Knowledge in automation tools is advantageous.
- Willingness to learn emerging technologies and adapt to dynamic environments.
IT Executive provides hands-on technical support to all employees while ensuring the smooth operation of the company's IT hardware, systems and networks.
Tasks & Responsibilites
- Troubleshoot and resolve IT problems to minimize operational downtime.
- Install, configure, and maintain IT hardware and software applications.
- Administer user accounts and permissions.
- Assist in maintaining IT infrastructure including servers and connectivity.
- Track IT equipment allocation and replacements.
- Diagnose and repair hardware issues for desktops, laptops, printers and other peripherals.
- Coordinate with vendors for repairs or replacements when in-house fixes are not feasible.
- Conduct regular IT health check activity as preventive maintenance.
- Support adherence to IT policies, procedures, and guidelines.
- Provide technical guidance to employees on IT tools and best practices.
- Assist in onboarding new employees by setting up IT equipment and providing IT training.
- Assist in introducing and supporting digital tools and solutions for the workplace.
- Support special IT projects, such as system upgrades or migrations.
- Perform ad-hoc duties as assigned by superior or management team.
- Responsible nearshoring support for both Malaysia and Singapore entity.
Skills & Qualifications
- Minimum Degree in Information Technology/ Computer Science, or equivalent
- Minimum 3 years of experience in an IT support or similar role.
- Proficient in Bahasa Malaysia and English (spoken and written)
- Advanced proficiency IT Knowledge and use of IT-systems within the area of responsibility
- ITSM, Active Directory, Qualys, Splunk, Jira, Confluence, Networking tools
- Microsoft Windows platform and Office knowledge
- ITIL Foundation Service and Demand Management
- Strong analytical mindset and problem-solving skills.
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
- Patient and empathetic approach to assisting non-technical users.
- Capable of working closely with cross-functional teams such as IT application teams.
- Experienced in hardware and software troubleshooting.
- Experienced in SAP ERP system is advantageous.
- Knowledge in automation tools is advantageous.
- Willingness to learn emerging technologies and adapt to dynamic environments.