System Engineer (Active Directory & Microsoft Exchange)

AREAS OF RESPONSIBILITY

• Monitor, maintain and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning and web servers.
• Ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
• Participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
• Monitor server and infrastructure services. Manage the event log and take remedial action.
• Prepare capacity and availability trends and reports for analysis.
• Design and implement housekeeping routines. Monitor system and infrastructure service logs.
• Ensure that back-up operations are executed and completed. Ensure the integrity of back-up operations periodically. Restore from back-up as required.
• Design and implement batch job management routines. Ensure that batch jobs are scheduled optimally and manage failed batch jobs.
• Design and implement print queue management routines.
• To review/modify/create related documents such as SOP, RCA, KB and etc.
• To make sure all servers supported are able to meet Group IT security compliance requirements.
• To Install, Configure and provide L2 and L3 support to related incidents/service request/root cause analysis for Infrastructure Systems:

Windows

1. Microsoft Domain Controller Server (Active Directory)
2. Microsoft Exchange Server
3. Microsoft Remote Desktop Server
4. Windows File Servers
5. Windows Print Servers
6. Windows DHCP Servers

Citrix

1. Citrix non persistent VDI

Backup

1. Backup Exec
2. Veeam

JOB REQUIREMENTS

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
• At least 5years of working experience in the related field is required for this position.
• Must have experience in managing L2/L3 issues (Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem)
• Relevant experience on core Windows (Window 2012 R2, 2016, 2019) and cluster troubleshooting, installing, configuring.
• Experience in any of the following layered products (one mandatory and more than two are added advantage):

1. Active Directory
2. DNS
3. DHCP
4. Exchange
5. RDS / RDWeb
6. TCP/IP
7. IIS & FTP
8. Citrix
9. Backup Exec
10. Veeam

• Able to work after working hour & midnight standby
• Certified or pursuing certification in: Citrix CCA /CCEE, Microsoft MCSE, MCSA, ITIL Foundation
• Knowledge of following are desirable and advantageous:

1. Monitoring Tools – Solarwinds
2. ITSM Tools – Symphony SummitAI
3. Patching & Remote Deployment – ManageEngine Desktop Central Management
4. Scripting – Powershell
5. Office 365
6. SSO – AccessMatrix

AREAS OF RESPONSIBILITY

• Monitor, maintain and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning and web servers.
• Ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
• Participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
• Monitor server and infrastructure services. Manage the event log and take remedial action.
• Prepare capacity and availability trends and reports for analysis.
• Design and implement housekeeping routines. Monitor system and infrastructure service logs.
• Ensure that back-up operations are executed and completed. Ensure the integrity of back-up operations periodically. Restore from back-up as required.
• Design and implement batch job management routines. Ensure that batch jobs are scheduled optimally and manage failed batch jobs.
• Design and implement print queue management routines.
• To review/modify/create related documents such as SOP, RCA, KB and etc.
• To make sure all servers supported are able to meet Group IT security compliance requirements.
• To Install, Configure and provide L2 and L3 support to related incidents/service request/root cause analysis for Infrastructure Systems:

Windows

1. Microsoft Domain Controller Server (Active Directory)
2. Microsoft Exchange Server
3. Microsoft Remote Desktop Server
4. Windows File Servers
5. Windows Print Servers
6. Windows DHCP Servers

Citrix

1. Citrix non persistent VDI

Backup

1. Backup Exec
2. Veeam

JOB REQUIREMENTS

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
• At least 5years of working experience in the related field is required for this position.
• Must have experience in managing L2/L3 issues (Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem)
• Relevant experience on core Windows (Window 2012 R2, 2016, 2019) and cluster troubleshooting, installing, configuring.
• Experience in any of the following layered products (one mandatory and more than two are added advantage):

1. Active Directory
2. DNS
3. DHCP
4. Exchange
5. RDS / RDWeb
6. TCP/IP
7. IIS & FTP
8. Citrix
9. Backup Exec
10. Veeam

• Able to work after working hour & midnight standby
• Certified or pursuing certification in: Citrix CCA /CCEE, Microsoft MCSE, MCSA, ITIL Foundation
• Knowledge of following are desirable and advantageous:

1. Monitoring Tools – Solarwinds
2. ITSM Tools – Symphony SummitAI
3. Patching & Remote Deployment – ManageEngine Desktop Central Management
4. Scripting – Powershell
5. Office 365
6. SSO – AccessMatrix