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Technical Support Technician

RM 2,500 - RM 2,800 / month

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Key Responsibilities:

  • Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
  • Be available on-site as needed.
  • Guide customers through step-by-step solutions to resolve issues with filtering machines.
  • Document and track customer interactions and technical issues in our support system.
  • Collaborate with other team members to identify and implement improvements in support processes.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Perform regular system maintenance and updates to ensure products/machines are in good condition and reliable.

Qualifications:

  • Preferably a Diploma in Mechanical Engineering, technical training, or higher certifications.
  • Proven experience as a Technical Support Technician or in a similar role.
  • Knowledge of computer systems, mobile devices, and other tech products.
  • Strong problem-solving and troubleshooting skills.
  • Excellent interpersonal and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Language:

  • English (Preferred)
  • Bahasa (Preferred)

Work Location: In person