Customer Service Assistant
RM 1,800 - RM 2,300 / month
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Job Responsibilities :
- Answer phone calls, emails, and online inquiries from customers, corporate clients and RSO teams.
- Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
- Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
- Work with internal departments to ensure issues are escalated and resolved when necessary.
- Accurately enter customer information, order details, and insurance data into healthcare management systems.
- Communicate effectively with patients to keep them informed about the services available.
- Stay updated on healthcare policy changes, insurance procedures, and billing guidelines.
Job Requirements :
- Minimum Diploma qualification, preferably in customer service management or relevant subject.
- Have interest in service and hospitality.
- Have a can do and willing to learn attitude.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Ability to handle sensitive patient information with confidentiality and professionalism.
- High attention to detail and accuracy, especially in data entry.
- Willing to travel, as the office will be located at Bukit Jelutong and will be moving Mid of 2025 at Bukit Raja 2.
- Fresh Graduate - are encourage to apply.
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,300.00 per month
Benefits:
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- How long is your notice period?
- What is your current salary?
- What is your expected salary?
- Are you able to work in BIG Pharmacy Bukit Jelutong outlet and future HQ Bukit Raja 2 (Mid 2025)?
Work Location: In person