
Customer Service Executive
RM 3,500 - RM 5,200 / month
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Responsibilities:
- Responsible in attending to overseas agents and China customers inquiries.
- Be responsible in dealing and managing new & existing clients’ orders with particular attention to customers’ requirements and changing business environment.
- Be able to upsell products and services whenever opportunity arises. Be responsible to prepare quotations upon request.
- To provide the analyst and report on China marketing activities and strategies. To research and propose new products based on customer inquiries.
- Monitor prices and gross margins with particular attention to currency exchange rates and negotiate price changes with customers as needed.
- Work closely with Operation team to ensure smooth delivery and high standard of customer satisfaction.
Requirements
- Candidates with Diploma/Degree in Logistic/CILT/Mass Communication/Business Admin or equivalent.
- 1 to 2 years of working experience in Customers Service role.
- High proficiency in Mandarin, both written and spoken is preferred.
- Experience with international logistics and customs regulations is a plus.
- Strong analytical skills to make data-driven decisions. Passionate, innovative and energetic.
- Willing to work in Port Klang.
Job Type: Full-time
Pay: RM3,500.00 - RM5,200.00 per month
Benefits:
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Port Klang: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- Mandarin (Required)
Location:
- Port Klang (Preferred)
Work Location: In person