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(Immediate hiring) Customer Service Agents (Outbound Calls) - Sunway Pinnacle

RM 1,800 - RM 2,300 / month

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Join our team as an Online experience specialist and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.

Responsibilities:

  • Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
  • Provide detailed product information and address customer inquiries effectively.
  • Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
  • Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
  • Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
  • Exhibit resilience and an openness to feedback for continuous self-improvement.
  • Collaborate with the marketing team by actively participating in various promotional campaigns.
  • Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Requirements:

  • Minimum SPM qualification
  • Language proficiency.
  • Passionate & eager in doing sales.
  • Demonstrated resilience and an ability to accept feedback constructively.
  • Strong adaptability to thrive in a constantly changing work environment.
  • Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
  • Working Hours: 10am-7pm or 11am-8pm (M-F)

Benefits:

  • Basic salary
  • Phone Allowance
  • Hardship Allowance
  • Shift Incentive
  • Sales Incentive
  • Annual Leave
  • Sick Leave
  • EPF, Socso, EIS
  • Career growth
  • Renewable contract

Job Types: Full-time, Contract
Contract length: 3 months

Pay: RM1,800.00 - RM2,300.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Application Question(s):

  • Do you have customer service experience?
  • Are you able to join immediately?
  • When you able to attend interview?