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Customer Service Officer (Eng & Cantonese) Up to RM4500 (M)

  • Full Time, onsite
  • Agensi Pekerjaan Hiredsearch Services Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 4,500 / month

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Our client is a BPO - Contact Center Outsourcing Leader offer a PERMANENT role with great perks and benefits.

  • Permanent role
  • Basic is up to RM4,000
  • Language Allowance RM500 (fixed)
  • RM3,000 Flexi Benefits Claims per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
  • RM100 Gym subsidy
  • Performance Bonus
  • 15 days Annual leave
  • 15 days Medical Leave
  • 3 days Childcare Leave/ Parental care leave
  • 1 day Birthday Leave
  • Medical & Insurance coverage
  • Career development and growth opportunities
  • Working days: Monday to Sunday (5 days on rotational shift basis)

Operating hours: Working Hour: 9am to 6pm or 9.30am to 6.30pm ( 9 hours per shift including 1 hour break)

  • 5 days per week on rotational shift basis from Mon - Sun including weekend & public holiday)
  • Convenient working location (Walk from Ampang Park LRT station).

Responsibilities:

  • Handle pre and post reservation inquiries/requests by phone and e-mail.
  • Modify, change and/or cancel existing reservations.
  • Make outbound calls to hotels/guests to arrangement special requests.
  • Act as liaison between guest and hotel to resolve complaints.

Requirements:

  • Minimum SPM/ UEC / O level.
  • Good written and verbal communication skills in both English & Mandarin. Must speak Cantonese.
  • Fresh graduate is welcomed to apply.
  • Has strong sense of responsibility, independent and customer friendly.
  • Able to work on rotational shift.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Application Question(s):

  • Are you willing to work ROTATIONAL SHIFT in KLCC area?
  • What is your current salary?
  • What is your expected salary?

Education:

  • STM/STPM (Required)

Language:

  • Cantonese and Mandarin (Required)

Expected Start Date: 05/30/2025