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Freight Customer Service Assistant Manager

RM 5,000 - RM 7,000 / month

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We are looking for an experienced and proactive Freight Customer Service Assistant Manager to join our team in Bukit Raja, Klang.

Job Responsibilities:

  • Lead and supervise customer service team in freight/logistics operations
  • Handle and resolve customer inquiries and shipment issues efficiently
  • Liaise with clients, shipping lines, transporters, and internal departments
  • Monitor shipment status and ensure timely delivery and documentation
  • Prepare reports and support continuous service improvement
  • Assist in training and performance evaluation of team members
  • Maintain strong customer relationships and ensure service satisfaction

Work Location:

  • Bukit Raja, Klang

Requirements:

  • Minimum Diploma/Degree in Logistics, Business Administration, or related field
  • Experience in freight forwarding / shipping / logistics is required
  • Strong communication and coordination skills
  • Leadership and problem-solving abilities
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Knowledge of freight forwarding systems or Asolute system is an added advantage

Salary / Benefits:

  • Competitive salary (based on experience)
  • EPF, SOCSO, annual leave, and other benefits provided

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion

Schedule:

  • Fixed shift

Work Location: In person