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Customer Care Agent

RM 2,500 - RM 2,800 / month

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Job Description:

  • Handling inbound calls on customer inquiries, requests, and complaints about car park services.
  • Assist customers in resolving issues related to parking access, payments, and ticketing.
  • Do troubleshooting and assist customers with any issue at the car park via phone call.
  • Collaborate and communicate with car park staff to ensure operations run smoothly.
  • Work in a team to achieve the KPI elements and SLA.
  • Collect and record customer feedback and complaints for follow-up.
  • Utilize call center software and tools to assist customers efficiently.
  • Maintain accurate records of customer interactions and transactions.

Job Specifications:

  • At least a high school diploma or equivalent is required.
  • Customer service or call center experience is a plus.
  • Minimum 6 months to 1-year experience in a customer service-related field.
  • Language Required: Bahasa Malaysia, English.
  • Able to work for 6 days a week on a rotational shift basis.
  • Strong communication skills and a customer-focused attitude are important.
  • Effective communication, active listening, problem-solving abilities, and teamwork.
  • This role is expected who can start work immediately.

WORKING HOUR:
- 24/7 rotating shift
- 6 days per week

SALARY OFFER:
- Basic: RM2,500 - RM2,800 (Depends on qualifications & experiences)
- Shift Allowances

BENEFIT:
- Annual Leave
- Panel Clinic
- Insurance Coverage
- EPF, SOCSO & EIS

WORKING LOCATION:
L-G-05, Block L,
2, Jalan PJU 1a/41b, Pusat Dagangan NZX,
47301 Petaling Jaya, Selangor

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Health insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Service / F&B / Retail: 1 year (Preferred)

Work Location: In person

Expected Start Date: 04/14/2025