Customer Care Agent
RM 2,500 - RM 2,800 / month
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Job Description:
- Handling inbound calls on customer inquiries, requests, and complaints about car park services.
- Assist customers in resolving issues related to parking access, payments, and ticketing.
- Do troubleshooting and assist customers with any issue at the car park via phone call.
- Collaborate and communicate with car park staff to ensure operations run smoothly.
- Work in a team to achieve the KPI elements and SLA.
- Collect and record customer feedback and complaints for follow-up.
- Utilize call center software and tools to assist customers efficiently.
- Maintain accurate records of customer interactions and transactions.
Job Specifications:
- At least a high school diploma or equivalent is required.
- Customer service or call center experience is a plus.
- Minimum 6 months to 1-year experience in a customer service-related field.
- Language Required: Bahasa Malaysia, English.
- Able to work for 6 days a week on a rotational shift basis.
- Strong communication skills and a customer-focused attitude are important.
- Effective communication, active listening, problem-solving abilities, and teamwork.
- This role is expected who can start work immediately.
WORKING HOUR:
- 24/7 rotating shift
- 6 days per week
SALARY OFFER:
- Basic: RM2,500 - RM2,800 (Depends on qualifications & experiences)
- Shift Allowances
BENEFIT:
- Annual Leave
- Panel Clinic
- Insurance Coverage
- EPF, SOCSO & EIS
WORKING LOCATION:
L-G-05, Block L,
2, Jalan PJU 1a/41b, Pusat Dagangan NZX,
47301 Petaling Jaya, Selangor
Job Type: Full-time
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Health insurance
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Service / F&B / Retail: 1 year (Preferred)
Work Location: In person
Expected Start Date: 04/14/2025