Lead / Manager - IT Infrastructure & Network Technologies (Korean Speaker)
Role: Lead / Manager - IT Infrastructure & Network Technologies
Client: IT Services & Consulting
Working Mode: On Site
Job Type: Permanent
Job Location: Technology Park Malaysia (TPM), Bukit Jalil, Kuala Lumpur
Experience: 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.
Applicants: Open to local Malaysian citizens Only that Proficiency in Korean language, possible TOPIK Level 5 or 6. Read, Write and speak.
JOB DESCRIPTION
· Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation.
· Oversee the daily operations of the team, ensuring availability and performance.
· Responsible for overall customer satisfaction, network stability, team performance, continued service improvement and ongoing employee development.
· Client governance which included weekly, monthly, and annual review meeting with end client to improve overall client experience and showcase the NOC performance based on various agreed SLA’s/Performance parameters.
· Manage the overall reporting to management, stakeholders, and executive staff regarding the portfolio’s overall health status.
· Manage IT service delivery and support, ensuring timely resolution of issues and excellent customer service.
· Manage customer escalations, assume ownership for the end-to-end customer experience and proactively remediate service level concerns.
· Ensuring strict adherence to SLA requirements while promptly servicing customer in line with predefined guidelines for respective accounts.
· Possess presentation and communication skills.
· Implement strategies for effecting change, control change and help people adapt to change.
· Displays effective interpersonal skills.
· Flexible to support multiple regions as needed.
JOB REQUIREMENTS
· Proficiency in Korean language, possible TOPIK Level 4 or 5. Read, Write and speak.
· 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.
· Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed.
· Proven experience in leading and managing IT teams, including hiring, training, performance management, and fostering a collaborative team environment.
· Demonstrated ability to lead cross-functional teams and manage large-scale projects.
· Strong background in IT service delivery and support, with a focus on maintaining high availability and performance of IT systems.
· Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx.
· Strong analytical and problem-solving skills, with the ability to troubleshoot complex IT issues.
· Relevant industry certifications are highly desirable (e.g., CCNA, CCNP, CISSP, ITIL, PMP).
· Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
· Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
· Possess presentation and communication skills.
Job Type: Full-time
Language:
- Korean (Required)
Work Location: In person