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Lead / Manager - IT Infrastructure & Network Technologies (Korean Speaker)

Salary undisclosed

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Role: Lead / Manager - IT Infrastructure & Network Technologies

Client: IT Services & Consulting

Working Mode: On Site

Job Type: Permanent

Job Location: Technology Park Malaysia (TPM), Bukit Jalil, Kuala Lumpur

Experience: 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.

Applicants: Open to local Malaysian citizens Only that Proficiency in Korean language, possible TOPIK Level 5 or 6. Read, Write and speak.

JOB DESCRIPTION

· Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation.

· Oversee the daily operations of the team, ensuring availability and performance.

· Responsible for overall customer satisfaction, network stability, team performance, continued service improvement and ongoing employee development.

· Client governance which included weekly, monthly, and annual review meeting with end client to improve overall client experience and showcase the NOC performance based on various agreed SLA’s/Performance parameters.

· Manage the overall reporting to management, stakeholders, and executive staff regarding the portfolio’s overall health status.

· Manage IT service delivery and support, ensuring timely resolution of issues and excellent customer service.

· Manage customer escalations, assume ownership for the end-to-end customer experience and proactively remediate service level concerns.

· Ensuring strict adherence to SLA requirements while promptly servicing customer in line with predefined guidelines for respective accounts.

· Possess presentation and communication skills.

· Implement strategies for effecting change, control change and help people adapt to change.

· Displays effective interpersonal skills.

· Flexible to support multiple regions as needed.

JOB REQUIREMENTS

· Proficiency in Korean language, possible TOPIK Level 4 or 5. Read, Write and speak.

· 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.

· Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed.

· Proven experience in leading and managing IT teams, including hiring, training, performance management, and fostering a collaborative team environment.

· Demonstrated ability to lead cross-functional teams and manage large-scale projects.

· Strong background in IT service delivery and support, with a focus on maintaining high availability and performance of IT systems.

· Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx.

· Strong analytical and problem-solving skills, with the ability to troubleshoot complex IT issues.

· Relevant industry certifications are highly desirable (e.g., CCNA, CCNP, CISSP, ITIL, PMP).

· Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

· Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

· Possess presentation and communication skills.

Job Type: Full-time

Language:

  • Korean (Required)

Work Location: In person