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Customer Service Executive (3PL Logistics or Freight Forwarding) @ Medini

RM 3,000 - RM 4,500 / month

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  • Strong in operations and customer service related industry
  • Handling day-to-day operations independently
  • Data creation and entries
  • Prepare transport documentations bookings with shipping line and B/L documentations
  • Generating, submission and booking bagging orders for manipulation
  • Manage customer and vendor complaints
  • Daily interactions with customers and vendors on shipment status
  • Oversee and manage the invoicing process, ensuring accuracy and timeliness in billing.
  • Coordinate with finance and other relevant departments to streamline invoicing activities.

Job requirements

  • GCE 'O' level and/or Diploma in relevant discipline
  • Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
  • Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)
  • Customer focused and a great team player who is able to work independently
  • Experience in inventory management with strong administrative skills
  • Knowledge in SAP order processing and proficient in Microsoft Office

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Iskandar Puteri: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 2 years (Preferred)
  • Ocean Freight: 2 years (Preferred)