Reservation Agent (Mandarin Speaker)
To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.
Duties & Responsibilities
Product Knowledge:
· To be familiar with hotel’s policies and procedures (SOP).
· To be well-versed with the facilities and services offered by the hotel.
· To “master” the room product in terms of rates, room detail.
· To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.
· To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
· To be well-versed in all reservations handling and process, proficient in operating the various reservations systems
Benefits
- 5 days week work
- Inpatient and Outpatient Medical Coverage
- Term Life Insurance Coverage
- Dental Allowance
- Meal provided
- Uniform Provided
- Additional Leave
- Performance Incentive
- Career Growth Opportunities
Remarks:
Retirees with relevant work experiences are welcome to apply as well
* Only shortlisted candidates will be notified
** Please state Expected Salary in your Resume
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cheras (Kuala Lumpur): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
- What is your notice period?
Education:
- STM/STPM (Preferred)
Experience:
- hotel industry: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person
Application Deadline: 04/24/2025